Associate Manager, Implementation Consulting

About the role

The Associate Manager, Implementation Consulting manages a team of various levels of Implementation Consultants for the Implementation/Enablement team.

Responsibilities

• Coach and develop Implementation Consulting staff and maintain a highly effective and strong team.
• Provide guidance and best practices to Implementation Services staff to increase and maintain technology adoption levels through organization.
• Serves as first point of escalation for issues within team.
• Responsible for team execution, delivery and quality.
• Responsible for team client facing utilization.
• Develop / maintain / refine technology adoption framework offerings.
• Interview and hire full-time resources as well as maintain job descriptions based upon approved business plan.
• Conduct regular one-on-one and career development meetings with all direct reports.
• Define annual departmental/individual staff goals and conduct performance appraisals.
• Provide guidance, leadership and training to staff on best practice/business process development and maintenance.
• Serve as an example/role model to staff on technical, professional and business acumen skills.
• Ensure that adequate technical documentation/reference materials are created and maintained within Professional Services.
• Participate in customer meetings in a consultative manner in support of Knowledge Transfer and customer-side business process change, as customers begin adoption of Medidata software.
• Collaborate with Medidata University / Global Operational Excellence to develop and deliver training materials on company processes and best practice to sponsors for Work Streams.
• Provide input on strategic direction for the OE group, team needs and support requirements.
• Provide periodic departmental updates to Management.
• Review project timelines, allocate resources and resolve project/priority conflicts.
• Promote strategic vision across all Medidata processes, focusing on Technology Adoption.
• Participate / Chair lessons learned on all Technology Adoption projects to allow for formal review of delivered knowledge and adoption by sponsors.
• Lead or facilitate department staff meetings.

Qualifications

• Knowledge of Clinical Trial processes, specifically as they relate to data collection, management, and preparation for statistical analysis.
• Strong understanding of data management plans/customer specifications for data entry screens, edit checks, custom reports and data integrations.
• Ability to work with technical R&D staff and translate new software features into real world examples.
• Ability to think logically to solve complex problems.
• Solid organizational and communication skills, both verbal and written.
• Superior analytical and technical skills with regard to software applications.
• Flexible, team-player approach.
• Strong collaboration and team-building skills.
• Self-motivated, able to assume responsibility and work autonomously in a professional manner.
• Ability to deliver training courses both internally and to customers.
• Ability to synthesize working procedures and to develop, document and deliver usable best practices in a software and/or pharmaceutical/clinical trial environment.
• Four-year college degree.
• Experience working in a regulated, documented environment.
• Relevant experience working with clinical trials or an equivalent combination of education and experience.
• Experience implementing business process improvement initiatives and managing processes with continuous improvement approach.
• Experience supporting project teams and meeting project timelines.
• Demonstrated ability to navigate and negotiate competing priorities in a challenging environment.
• 3+ years of professional work experience in best practice and process analysis/ development role.
• 2+ years experience in clinical trials/data management environment on clinical trials preferred.
• SME level experience in industry and/or with the Medidata platform preferred.

Benefits

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, life and disability insurance, 401(k) matching, family leave, flexible paid time off; and 10 paid holidays per year.

Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.