Associate Implementation Manager

What you'll do

• Drive Efficiency with AI - Approach every task with an AI-first mindset. Look for opportunities to leverage AI & Automation Tools to automate data collection, streamline workflows, and reduce manual lift.
• Project Execution Partnership - Partner on projects to plan, schedule, and manage project timelines from kickoff through portfolio go-live. Facilitate recurring project management meetings, build bespoke implementation plans tailored to client goals, and ensure each project lands on time, within scope, and against the right outcomes.
• Handle Varied Scope - Move between data onboarding, client-specific implementation plans, and internal projects without losing momentum. You'll juggle multiple priorities and know when to ask for help versus push through.
• Cross-Functional Collaboration - Work closely with Sales, Solutions, Customer Success, and Support to ensure a consistent client experience from pre-sale through ongoing support.
• Develop Toward Client Mastery - Actively participate in internal team strategy and project management meetings to hone “VTS Best Practices” toward managing client expectations and milestones, with a clear path to owning your own accounts.
• AI Forward - You've used LLM & or automation tools like n8n, Cursor, or to automate or accelerate your own work, even on personal projects.
• Structured Thinker - You turn ambiguous problems into organized plans. You're comfortable with spreadsheets, models, and data, and you ask the right questions before jumping into execution.
• Strong Communicator - You can write a clear status update, run a 30-minute client call with minimal guidance from a senior IM in the room, and know when to escalate.
• Multitasker - You thrive in fast-paced environments and can juggle multiple internal priorities without dropping the ball.
• Growth-Oriented - You're looking for a foot-in-the-door role where you can master the product internally before eventually leading your own client accounts.

What Success Looks Like

• First 6 months: You've shadowed senior IMs across the full implementation lifecycle, taken ownership of data onboarding for at least one client, and built or contributed to at least one AI-driven workflow that saves the team measurable time.
• First 12 months: You're running smaller client implementations independently, facilitating client meetings without a senior IM, and recognized cross-functionally as the go-to for at least one part of the implementation process.

VTS Values & How We Show It

• Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!
• Be Customer Obsessed - We’re employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - quarterly happy hours, wellness events, clubs, and team lunches!
• Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!
• Move as One - We work in an open floor plan to promote cross-functional collaboration.
• Take Ownership - Be an owner of the company you’re building with our equity packages.
• Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!

About the role

VTS is the only AI-driven technology platform enabling intelligent real estate by unifying industry professionals, investors, and their customers at scale. In 2013, VTS revolutionized commercial real estate leasing operations with what is now VTS Lease. Today, VTS AI is the largest first-party insights and collaboration engine in the industry, transforming how strategic decisions are made and executed by the real estate industry globally.

VTS maintains offices in New York City, London, Toronto, Chicago.

Benefits

• EEO Guidelines
• Pay Transparency

Schedule

This opportunity is located in New York, NY, and requires this hire to work from our office four days a week.