Implementation Manager

About the role

As an Implementation Manager at Vitesse, you will own the day-to-day delivery of client and partner implementations for our platform. You will translate the solution agreed during the sales cycle into a clear delivery plan, coordinate the right people at the right time, and keep customers, partners, and internal teams aligned from kickoff through go-live. This role prioritizes implementation ownership over deep technical execution, relying on Technical Integration Leads and engineering teams for specialized support.

Responsibilities

• Own implementation plans, milestones, dependencies, risks, actions, decisions, and stakeholder communications from kickoff through early-life support.
• Translate business and functional requirements into practical delivery plans, RACIs, readiness checklists, acceptance criteria, and clear success measures.
• Act as the primary day-to-day delivery contact for clients, partners, and internal teams, ensuring owners and next steps are always clear.
• Coordinate setup activities across APIs, files, portals, environments, access, test data, and operational workflows by engaging the right subject matter experts.
• Facilitate project meetings, capture decisions, follow up on actions, and escalate blockers with clear context, impact, options, and owners.
• Support sandbox validation, user acceptance testing, defect triage, go-live planning, cutover readiness, and early post-launch support.
• Maintain implementation documentation, including status updates, action logs, risk registers, dependency trackers, configuration notes, and handover materials.
• Partner with Pre-Sales, Technical Integration, Account Implementations, Customer Success, Product, Engineering, Support, and Operations to improve delivery quality and repeatability.

Requirements

• Experience leading client implementations, onboarding, delivery management, project management, or implementation consulting in SaaS, FinTech, payments, or insurance.
• Strong project management discipline with the ability to manage multiple workstreams, owners, timelines, dependencies, and risks without losing detail.
• Excellent communication and stakeholder management skills, including confidence in facilitating meetings with technical and non-technical audiences.
• Comfort working with software engineers, product owners, technical integration leads, customer success managers, operational teams, clients, and client partners.
• Working understanding of APIs, authentication, environments, webhooks, data files, JSON/XML, errors, retries, and basic data-flow concepts.
• Good judgment on when to involve a technical specialist, engineering, product, support, or operations expert.
• Experience coordinating UAT, defect triage, go-live readiness, cutover planning, and early-life support.
• Proficiency with monday.com or similar tools such as Jira, Asana, Trello, or Smartsheet.
• Knowledge of insurance, payments, claims processing, treasury operations, reconciliation, or regulated financial workflows is highly desirable.

Schedule

We expect you to work 35 hours per week.

Pay

$70K – $80K