Implementation Manager

About the role

Vector Solutions is a leading, AI-enabled, performance platform powering safe, compliant, and efficient operations for the public, educational, and commercial sectors. We bring training, safety, and workforce operations together to boost readiness, reduce risk, and drive high-performance results for the everyday heroes who count on us.

The Implementation Manager is responsible for launching and supporting customers while working cross-functionally with Vector team members to constantly improve and automate processes that benefit both our customers and the success of our team.

Responsibilities

• Be passionate about implementing Vector Solution’s technology to your assigned business unit.
• Act as a consultative partner to guide configuration and implementation decisions based on the customer’s use case; assist with platform configurations and troubleshooting.
• Lead implementation meetings with customer project managers and stakeholders.
• Assist with implementations and support of products as needed.
• Work towards professional development goals that align with company initiatives.
• Support the Director of Implementation with team-wide strategies and processes.
• Brief Directors, VPs, C-Suite, or any member of the executive team on project status.
• Provide training and mentorship to junior team members.
• Lead by example and perform duties in a respectful manner.
• Perform in a self-managed environment.
• Develop strong business relationships with clients using excellent interpersonal skills.
• Use Microsoft Office suite (Excel, Word, PowerPoint, Office), CRM (Salesforce), and learn additional software as required.
• Confidently present new ideas to clients and high-level executives.
• Demonstrate outstanding customer skills, attention to detail, and expertise in resolving customer issues quickly.
• Exhibit excellent communication skills verbally and in writing, including presentation skills.
• Show a strong work ethic and ability to work independently with minimal supervision.
• Adapt to new conditions, assignments, and deadlines.
• Manage time effectively, set goals, and prioritize tasks.
• Thrive in a fast-paced, team environment.
• Perform other duties as assigned.

Requirements

• 3+ years in a customer-facing, service-oriented position focusing on relationship management.
• 3+ years implementing software for customers; tech-savvy with the ability to pick up new technology quickly.
• Experience using Salesforce, Service Cloud, Churn Zero, and other similar software.
• Experience working in a high-growth SaaS environment.
• Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or a related field preferred but not required.

What We Value

• Teamwork - We give and value feedback, support each other, respect each other, and work together to accomplish our common goals. Once decisions are made, we align behind them as a team.
• Customers First - Our customers’ success is our success. We work to earn their trust and always deliver on our commitments.
• Make a Difference - It’s not a job, it’s a calling. We have passion for our mission, our customers, our work, and for sharing a fulfilling experience with our fellow team members.
• Inclusiveness - Uniqueness is powerful. We support an environment of respect, belonging, and community that promotes diverse perspectives and crucial conversations, leading to better outcomes.
• Act Now - We act with urgency. The best time to get something important done is now. We don’t wait, and we don’t let perfection be the enemy of good.
• Curiosity - We love a good challenge. We’re scrappy, stretch ourselves to be the best, ask questions, learn from mistakes, and are dedicated to continual improvement.
• Ownership - We own the outcome and don’t pass the buck. The score matters. We hold ourselves and each other accountable and treat company resources like they are our own.

About Vector Solutions

Vector Solutions is a leading, AI-enabled, performance platform powering safe, compliant, and efficient operations across education, commercial, and public safety sectors. Our AI-driven software integrates training, safety, and workforce operations into daily workflows to boost readiness, reduce risk, and drive high-performance results. We help keep the people who protect and serve others safe on the job—from firefighters and EMS crews to educators and commercial workforces—using AI-powered training, workforce scheduling, and performance management to build sharper skills and stronger readiness.

We have approximately 700 team members globally, headquartered in Tampa, FL, with additional offices in Cincinnati, OH; Bloomington, IN; New York, NY; San Diego, CA; and Manila, Philippines. Our mission: empower everyday heroes to make safer, smarter, better decisions.