Implementation Manager

Position Details

This is a full-time position, working Monday-Friday during standard business hours. Compensation will be based on the qualifications of applicant.

Location:

• REMOTE opportunity in the United States
• Candidate must reside in the US and be work authorized
• We are unable to offer visa sponsorship
• Our corporate office is located in Chattanooga, TN

Essential Duties and Responsibilities

• Own end-to-end client implementations, leading projects from kickoff through successful go-live and post-launch transition.
• Facilitate discovery workshops to assess client payment workflows, business processes, technical requirements, and success criteria.
• Serve as a strategic advisor to clients, providing expert guidance on platform capabilities, implementation strategy, and industry best practices.
• Build and maintain trusted relationships with key client stakeholders, driving alignment, proactive communication, and confidence throughout the implementation lifecycle.
• Translate client business requirements into scalable system configurations across cloud-based payment and digital solutions.
• Configure and manage platform components, including account structures, funding models, API settings, webhooks, and payment processing workflows.
• Design, coordinate, and support file-based and API-driven integrations between client systems and platform services.
• Oversee configuration deployment and validation across testing, staging, and production environments to ensure successful implementation outcomes.
• Partner with banking, payment, and technical stakeholders to support network connectivity, certification processes, and onboarding requirements.
• Conduct end-to-end testing and configuration validation to ensure solution accuracy, performance, and compliance with client requirements.
• Diagnose and resolve implementation issues related to integrations, transaction processing, data flows, and platform configuration logic.
• Collaborate with product, engineering, and operations teams to identify root causes, implement solutions, and drive successful project delivery.
• Develop and manage implementation plans, including project milestones, deliverables, timelines, and success criteria.
• Lead client and internal status meetings to drive alignment, accountability, and project progress.
• Identify and mitigate project risks, dependencies, and blockers, escalating issues as needed.
• Coordinate cross-functional teams across Product, Engineering, Client Experience, and Operations to ensure successful delivery.
• Track project activities and go-live readiness to ensure implementations are completed on time and within scope.
• Lead end-to-end user acceptance testing (UAT), validating payment workflows, funding processes, integrations, and webhook/event delivery.
• Verify successful transaction processing across multiple payment rails, including ACH, card, RTP, and other supported payment methods.
• Ensure all system configurations, integrations, and operational processes are tested, validated, and production-ready.
• Coordinate go-live activities, driving a seamless launch and successful transition to support and operations teams.
• Create clear, user-friendly training materials and client guides that simplify complex technical and operational processes.
• Deliver client training and enablement sessions, educating users on platform functionality, payment operations, reconciliation processes, and best practices.

Qualifications

• 3+ years of experience in technical implementation, client onboarding, solutions consulting, or SaaS delivery.
• Experience with API-driven products, system integrations, and technical project delivery.
• Strong understanding of APIs, authentication methods, webhooks, and event-driven integrations.
• Experience with data mapping, system integrations, and configuration management.
• Ability to communicate complex technical concepts to both technical and non-technical audiences.
• Proven ability to troubleshoot and resolve integration, configuration, and transaction-processing issues.
• Preferred: Payments, fintech, banking, or financial services experience.
• Preferred: Knowledge of payment processing, including ACH, card, and account-to-account payment flows.
• Proven ability to manage multiple concurrent implementations in a fast-paced environment with strong project management and organizational skills.
• Confident client-facing communicator who drives outcomes, collaborates effectively across stakeholders, and navigates cross-functional teams.
• Proactive, solution-oriented, and accountable with a strong ownership mindset.
• Comfortable operating in ambiguity and evolving environments while balancing detail orientation with client-facing execution.

Education and/or Certifications:

• Bachelor's degree preferred or equivalent work experience.