Implementation Manager

About the role

The Implementation Manager at Thredd will be responsible for delivering customer-focused solutions from requirements definition, building and integration, testing, go-live, and handover to support functions. You will own the delivery of a portfolio of new and existing client projects and programs through all stages. You will collaborate closely with colleagues, clients, and third parties (issuers, schemes, card bureaus, and suppliers) to document and agree on requirements, propose configurations, phase delivery, configure the platform, assist in integration using Thredd infrastructure and APIs, and test cards and products.

Responsibilities

• Managing and delivering a portfolio of client projects and programs
• Working with clients to capture requirements, identify gaps and solutions, document them, produce product setup forms, and ensure review and approval
• Guiding clients and managing expectations on delivery timescales, including phasing options, potential hold-ups, and mitigation strategies
• Providing a smooth handover to Operations and Account Management post-implementation
• Scheduling regular progress calls with clients and third parties
• Advising on the impact of challenges and delays, and offering workarounds
• Ensuring high-quality documentation is produced
• Identifying and managing risks and issues, and delivering owned tasks and actions
• Liaising with product and technical teams, raising JIRA tickets as necessary
• Analyzing and escalating implementation issues to identify short-term fixes and long-term solutions
• Contributing to and delivering internal continual improvement initiatives
• Maintaining internal documentation
• Acting as first-line technical support and troubleshooting issues
• Building deeper knowledge of the industry, business products, and system capabilities

Requirements

• Understanding of various API protocols, particularly REST and SOAP
• Experience implementing credit solutions
• Experience working with banks and credit unions
• Knowledge of various project/program management methodologies
• Strong focus on delivering customer outcomes and a good customer experience
• Ability to interact professionally at all seniority levels across internal and external partners

Schedule

This position requires you to be in the Austin office three days per week.

About Us

Thredd is the trusted next-gen payments partner for innovators looking to modernize their payments offering. Certified by Mastercard, Visa, and Diners & Discover, we process billions of debit, prepaid, and credit transactions annually, supporting consumer and corporate fintechs, digital banks, and embedded finance providers globally. Our client-centric approach combines hands-on support with modern, reliable, and scalable technology. Since 2007, Thredd has enabled market leaders through our highly reliable, secure, and scalable platform, supporting clients from early-stage startups to globally recognized unicorns, including Monzo, Revolut, and Starling.

Diversity and Inclusion

Thredd is committed to building a diverse and inclusive workplace where everyone feels valued, respected, and empowered. We welcome applications from people of all backgrounds, experiences, and identities. If you require adjustments during the recruitment process, please let us know.

Values

• Own it and deliver: Taking responsibility for your own performance and being successful in your role
• Collaborate purposefully: Building trusted relationships with colleagues, supporting activities, and succeeding together
• Think differently: Asking questions to check understanding and sharing ideas to support continuous improvement
• Act courageously: Stepping out of your comfort zone and embracing change to help you learn and grow