Implementation Manager

About The Company

A hypergrowth Series B AI SaaS startup, backed by top-tier venture capital firms, is hiring a Founding Implementation Manager to help build and scale its customer implementation function.

Key Responsibilities

• Lead the implementation process for new customers from kickoff through full go-live
• Own end-to-end implementation planning, timelines, milestones, and delivery across assigned accounts
• Manage customer data migrations from legacy systems based on defined requirements and success criteria
• Configure the platform to align with customer workflows and business needs
• Serve as the primary point of contact for customers during the implementation phase
• Deliver customer training sessions to ensure users are confident and effective using the platform
• Partner closely with Product and Engineering to communicate bugs, usability issues, and enhancement requests
• Proactively identify risks, blockers, and scope changes, and drive resolutions
• Develop, document, and continuously improve implementation playbooks, best practices, and internal processes
• Ensure a smooth handoff from implementation to post-go-live customer success and support teams

Experience

• 5+ years of experience in software implementation, solutions delivery, customer success, or a related SaaS role
• Bonus: experience working with financial systems, ERP platforms, or data-heavy products
• Proven ability to manage multiple concurrent implementations in a fast-paced environment
• Strong technical aptitude with the ability to quickly learn and configure new software platforms
• Comfortable working cross-functionally with Product, Engineering, and Customer Success teams
• Intermediate proficiency in Microsoft Excel or Google Sheets for data validation and analysis

Qualifications

• Bachelor’s degree or equivalent practical experience