Implementation Manager

About Rocketlane

Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission is to empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries.

We are a close-knit team of over 200+ passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners.

What will you do? (Role Overview)

As an AI-Implementation Manager at Rocketlane, you will lead end-to-end onboarding for our largest customers in the US. You’ll run discovery, solution design, configuration, integrations, and go-lives with a strong consultative voice. You’ll guide customers toward best practices, manage escalations when needed, and ensure they get value—fast. This is a high-ownership role designed for our future AI-first Professional Services org, where problem-solving, adaptability, and technical depth are essential.

Must-Have Skills

• Hands-on experience with REST APIs, Webhooks (reading API docs, testing endpoints, and understanding auth flows).
• Experience building or supporting custom integrations between SaaS platforms and third-party systems.
• A strong understanding of SaaS concepts: data models, webhooks, API limits, auth, and typical enterprise integration patterns.
• Comfortable working with tools like Postman, Workato, Boomi, Zapier, Make, or other iPaaS solutions.
• 5+ years in a customer-facing role at a SaaS company (Implementations / Onboarding / Technical Consulting).
• Proven ability to run enterprise onboarding projects end-to-end with minimal supervision.
• Skilled in conducting discovery, documenting workflows, and translating requirements into system configurations.
• Strong curiosity and a builder mindset—someone who experiments, prototypes, and learns independently.
• Comfortable using modern AI-assisted development or scripting tools (e.g., Cursor, Replit, Lovable or similar) to automate tasks, validate data, test APIs, or streamline workflows.
• Driven to “own your destiny” by building small scripts, utilities, or workflows that make onboarding faster, cleaner, and more scalable.
• Strong analytical skills with a bias for action—thrives in ambiguity.
• A high ownership mentality: independently unblocks, drives outcomes, and keeps projects moving.

Consultative & Communication Skills

• Ability to be assertive—advise customers on the best approach rather than simply taking requirements.
• Experience navigating escalations and difficult conversations with professionalism.
• Excellent written and verbal communication; ability to simplify technical concepts.

Good-to-Have Skills

• Experience implementing or supporting systems like Salesforce, Workday/BambooHR, NetSuite, ERP/CRM/Finance tools.
• Understanding of SSO/SAML, enterprise IT processes, or data migration.
• Familiarity with SQL for basic data validation.
• Experience in high-growth SaaS environments.

Why join us?

• Impact and ownership: You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen.
• Work with the best: We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes.
• Celebrate wins: Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big.
• Learn and grow: We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it).
• Flexibility and balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl.