Implementation Manager

About the role

The Implementation Manager plays a critical role in supporting the onboarding of new customers onto our software platform. The role involves elements of project management, technical support as well as training. In addition to supporting the initial setup of new customers, Implementation Managers will also support major setup changes and overhauls.

Responsibilities

• Support the onboarding of new customers onto our software platform
• Support major setup changes and overhauls
• Communicate effectively with customers to ensure smooth onboarding
• Manage and train other team members as needed

Requirements

• Minimum 3 years' experience in customer service or related role
• Bachelor’s degree preferred but not required
• Excellent written and verbal communication skills
• Attention and obsession for detail and accuracy
• Proficient in Microsoft Excel
• Effectively and efficiently solve problems ranging in difficulty
• Demonstrated ability to manage multiple, simultaneous, and sometimes competing priorities
• Availability to include some weekday evening hours
• Availability to include some travel as needed

Qualifications

• Minimum 3 years' experience in customer service or related role
• Bachelor’s degree preferred but not required
• Excellent written and verbal communication skills
• Attention and obsession for detail and accuracy
• Proficient in Microsoft Excel
• Effectively and efficiently solve problems ranging in difficulty
• Demonstrated ability to manage multiple, simultaneous, and sometimes competing priorities
• Availability to include some weekday evening hours
• Availability to include some travel as needed

Preferred Qualifications

• 1-3 years software sales, account management, onboarding, training, and/or technical support experience
• Experience working with Software as a Service (SaaS)
• Experience working with Professional Services Automation Software (PSA)

Benefits

• Base salary: $50k-$60k, plus eligibility for bonus plan (up to 25% of salary)
• Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates
• 401(k) plan with employer match
• Flexible and casual work environment: we offer flexible PTO and a remote-first workplace
• Employee camping credit to encourage getting outdoors and experiencing our product!

Pay

Base salary: $50k-$60k, plus eligibility for bonus plan (up to 25% of salary)

Schedule

Hybrid working arrangement available. Remote work is possible.