Implementation Manager

Who We AreThe world is moving towards instant digital payments and TabaPay is leading the way. We help thousands of Fintechs in the US and Canada instantly move money in and out of accounts and we are actively expanding into other countries. Our customers represent the hottest verticals in the financial service industry such as neobanks, challenger brokers, gaming and wallets. TabaPay is a highly profitable rocketship that processes billions of dollars each year. To learn more visit www.tabapay.com. Who You AreTabaPay is currently hiring an Implementation Manager to grow our Client Success Team. We are looking for a candidate to work directly with clients to implement on-demand, real-time payments programs. The Implementation Manager is responsible for the execution of high-quality client onboarding procedures from the project kick-off to launch. They bring impactful programs to life by extracting a comprehensive understanding of our client's goals and friction points, considering all partner perspectives and capabilities, and fueling the power of internal departments. In this role working directly with our clients, you will develop and implement a project plan, act as an internal advocate for client needs, and proactively identify and resolve potential roadblocks to successful implementation. If the opportunity described below excites you, we encourage you to apply. What You’ll Be DoingOwn multiple implementation projects simultaneously from contract signature to project completion, including acting as the primary contact for clients during the implementation periodAdhere to the PMO framework and processes to facilitate the creation, communication, and ongoing management of the project plan and related project artifactsHandle changes in scope and understand the implications of them, communicate to the cross-functional teams, and intensify where vitalAssist in creation the creation of the standardized process to onboard new clients and programs, and strive for continuous process improvementWork hand in hand with the sales team to assist with pre-sales and scoping discussionsWork closely with the compliance, operations, finance and support teams to discuss and track implementation details and nuances pre and post-launchCommunicate and report project status to various levels of leadership and stakeholdersCoordinate internal and external resources to ensure a timely and successful launchBecome a specialist in our product, configuration, and internal processesIdentify, manage, and mitigate project riskPrepare and lead training for new customers and users to ensure a seamless onboarding process with teams across the organization to ensure customer satisfaction What We Are Looking ForBachelor’s degree in Business or Project Management preferred5+ years of Payments experience5+ years leading and running multiple sophisticated projects at onceDetail-oriented, self-motivated, and persistent with the ability to set priorities and be flexible in a changing environmentExcellent written communication and presentation skillsExperience in early-stage products, markets, and companies preferredExperience in both internal and external stakeholder managementExcellent at planning, organizing, and managing timeAbility to connect with various levels within the organizationChallenging the status quo is your second natureCuriosity mindset The pay range for this position is $100,000-$120,000 DOE, however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. BenefitsTabaPay offers the following benefits:100% employer-paid health care insurance including medical, dental, vision, and life insurance (for employee only)Employer 401K MatchingGenerous and Flexible PTO EEO Employer: TabaPay is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.