Implementation Manager

About the Role

Our Captive Stop Loss Program allows small and mid-size employers to take full advantage of self-funding their health benefits. As an Implementation Manager, you will play a crucial role responsible for seamless communication and service delivery between the employer, their advisor, and Third-Party Administrator (Bywater). Your primary responsibility will be to facilitate the smooth onboarding of employers onto our TPA's platform, ensuring their successful integration and ongoing satisfaction.

Responsibilities

• Manage multiple new group implementations simultaneously.
• Maintain relationships with external vendors and partners, ensuring alignment with project objectives, service level, and onboarding deadlines.
• Coordinate activities and communication between internal teams to facilitate smooth collaboration.
• Establish and enforce quality assurance processes and standards to ensure accuracy and completeness of deliverables.
• Submission of all required forms to applicable vendors to meet client’s effective date.
• Identify and mitigate potential risks and issues that may impact the implementation process.
• Engage in cooperative problem-solving and decision-making processes.
• Foster strong advisor and client relationships to enhance satisfaction and promote long-term partnerships.
• Create, review, and complete employer plan documents (Summary Plan Description, Benefit Synopsis, Summary of Benefits Coverage).
• Manage successful transition of employer from onboarding team to outcomes management team.
• Share insights and feedback from clients to inform product enhancements and service improvements.

Qualifications

• Previous experience working directly with customers is required.
• Prior experience with a third-party administrator or health benefits agency, particularly in implementation or account management, is strongly preferred.
• Bachelor’s degree or equivalent experience preferred.
• Ohio Health/Accident Insurance License.

Desired Qualifications

• Consistently meets deadlines.
• Strong presentation skills and articulate communicator.
• Forward Thinker.
• Entrepreneurial approach to work.
• Organizational skills.

Benefits

• Medical, dental, and vision benefits
• Annual bonus
• Dependent care
• 100% match up to max allowable PTO beginning on Day 1
• Tuition reimbursement
• Health work/life balance
• Hybrid office schedule
• 401(k) plan with company match
• Employee Assistance Program
• On-site gym with personal trainer access
• Life insurance and short-term disability insurance
• Parental leave

About Roundstone

Headquartered in Rocky River, Ohio, Roundstone is regularly recognized as a Northeast Ohio Top Workplace by the Plain Dealer and cleveland.com. We are especially proud to be recognized as a Top Workplace since this honor is determined by anonymous feedback from our own employees. Roundstone employees enjoy a supportive workplace where they are engaged, valued, and regularly recognized for their hard work at monthly company meetings. Roundstone’s core values are evident every day and are shared with the community through the sponsorship of community events and outreach.

Our Core Values

• Live well: Be healthier and bring positive energy to all you do.
• Work smarter: Get things done, better.
• Own it: Accountability is your middle name. Be on time, do what you say, and finish what you start.
• Be intellectually curious: Always be learning. See opportunity everywhere and have a drive to know.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Roundstone Insurance, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.