Implementation Manager

About The Role

Rain is seeking a detail-oriented, passionate Implementation Manager to join our team. In this role, you will be a key player in integrating enterprise clients, leveling up our onboarding process across our platform, and helping train product analysts.

What You’ll Do

• Facilitate the integration of key company accounts into the platform, ensuring a smooth transition and troubleshooting any issues
• Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding
• Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process
• Train product analysts on onboarding best practices
• Support the design of onboarding workflows for new business customers
• Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products
• Work with product managers to define business requirements for onboarding and create user stories
• Use analytics tools to track and measure the success of onboarding processes and report key findings to stakeholders

Qualifications

• Bachelor's degree in Business, Analytics, Economics, or a related field
• 4-8 years of experience in a product analyst or similar role, preferably at a Fintech or BaaS company
• Strong analytical and problem-solving skills, with the ability to work with complex data sets
• Excellent communication skills and ability to work cross-functionally with diverse teams
• Able to work independently and take ownership of tasks while collaborating with team members

Nice to Have

• Experience in the financial services or credit card industry
• Familiarity with SQL and other data query tools
• Knowledge of customer onboarding best practices in a tech-driven environment

Company Culture

• Unlimited time off
• Flexible working
• Easy to access benefits
• Raise a retirement fund
• Equity plan
• Rain Cards
• Health and Wellness
• Team summits

Compensation Range

$50K - $999K