Implementation Manager

What You'll Do

• Serve as the primary point of contact for merchant implementations from sales handover through go-live and Client Services transition.
• Intake and onboard new merchant applications as the primary point of contact throughout the process.
• Ensure accuracy of system settings, hardware provisioning, and terminal activation for each merchant.
• Resolve discrepancies and missing documentation prior to activation; escalate risks as needed.
• Review applications for accuracy, completeness, and compliance prior to underwriting.
• Perform quality checks on all submitted information and supporting documentation.
• Guide merchants through PayTrace system setup, ensuring they have the correct hardware and software for launch.
• Track tasks and dependencies across concurrent implementations.
• Support merchants through activation, confirming systems and payment processing are fully operational.
• Foster and maintain merchant relationships following the sales handoff, promoting long-term satisfaction and retention consistent with PayTrace’s 5-star service commitment.
• Communicate proactively with clients, internal staff, and leadership, serving as a trusted advocate for merchants throughout onboarding.

What We Need From You

• A High School Diploma or equivalent with a Bachelor's Degree preferred.
• A minimum of 4 years of experience in implementation or a related customer-facing role within the merchant payment processing industry.
• Experience in payment processing, banking, credit card, ACH, or gateway environments.
• Demonstrated ability to manage multiple projects simultaneously and meet deadlines in a remote environment.
• Excellent written and verbal communication skills.
• Strong organizational skills and the ability to prioritize effectively in a fast-paced, distributed work environment.
• Analytical and problem-solving aptitude with experience identifying and resolving operational or compliance issues prior to merchant activation.
• A self-starter with a proactive approach to relationship management and issue resolution with minimal in-person supervision.
• Hands-on experience with payment gateway implementations, B2B onboarding workflows, or ISV/ERP integrations (PayTrace or comparable platforms a plus).

How to Stand Out

• Understanding of ISV partnership models, ERP integrations, and B2B accounts receivable automation.
• Familiarity with interchange optimization strategies and Level II/III data processing.
• Experience with underwriting or compliance review processes in a payments or financial services context.
• Experience with project management and related tools.

What We Offer

• Medical, Dental, & Vision Coverage
• Flexible Paid Time Off
• 401(k) + Match
• Mental Health Support & Well-Being Program
• Paid Maternity & Paternity Leave
• Education Assistance
• Company-funded Lifestyle Spending Account
• Salary range: $67,000-$77,000 Pay within this range varies by work location and on job-related knowledge, skills, and experience.

About the Role

PayTrace by North is seeking a skilled and motivated Implementation Manager to join the Merchant Operations team. This remote individual contributor role is responsible for overseeing the end-to-end onboarding experience for new merchants, managing B2B client integrations from sales handover through go-live, and ensuring a smooth transition to Client Services.

Requirements

Please note: This individual contributor position requires work experience in the merchant credit card payment processing industry.

Skills

The ideal candidate brings a minimum 2 years of implementation or related customer support focused experience in merchant payment processing.

Benefits

Medical, Dental, & Vision Coverage

Flexible Paid Time Off

401(k) + Match

Mental Health Support & Well-Being Program

Paid Maternity & Paternity Leave

Education Assistance

Company-funded Lifestyle Spending Account

Salary range: $67,000-$77,000 Pay within this range varies by work location and on job-related knowledge, skills, and experience.

Pay & Schedule

Salary range: $67,000-$77,000 Pay within this range varies by work location and on job-related knowledge, skills, and experience.

Contact Us

To learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands