Implementation Manager

Core Responsibilities

• Lead kickoff to collect practice demographics, NPIs/Tax IDs, payer mix, service lines, and current A/R posture
• Build a clear onboarding plan with milestones (enrollments, EDI/ERA/EFT, portal access, training, pilot, go-live) and owners
• Facilitate clearinghouse setup and EDI/ERA/EFT enrollments; obtain and manage payer/VA/Medicaid portal access and roles
• Define submission schedules, reconciliation processes, and handoffs between provider staff and our Billing/Collections teams
• Execute the go-live checklist; target time-to-first-claim and time-to-first-payment goals
• Be the primary point of contact during onboarding with clear, proactive communication
• Identify risks (missing artifacts, payer bottlenecks, auth barriers) and drive mitigation plans and escalations
• Build and maintain strong relationships with customer by understanding their needs, addressing inquiries promptly, and proactively offering solutions to enhance their experience
• Act as a liaison between customer and internal departments to ensure seamless communication and efficient issue resolution
• Educate customers about the services available to them

Experience And Skills

• Minimum 2-3 years of customer success or customer implementation experience
• Minimum 1-2 years of experience in the healthcare industry
• Able to work independently and as part of a team
• Excellent verbal and written communication skills
• Excellent organizational and project management skills
• Strong analytical and creative problem-solving skills
• Experience with software/system integration and troubleshooting
• Able to work in a fast-paced, high-volume environment

Education And Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or Hospitality, or other related field preferred

What We Offer

• Medical, dental, and vision benefits
• 401k retirement plan
• Aflac benefits
• Paid time off
• Professional development support

Pay

$60,000-$70,000 depending on experience