Implementation Manager

Responsibilities

• Lead the end-to-end implementation of new employer groups enrolling in the organization's benefit programs.
• Lead the end-to-end implementation of health plans and TPA clients in regards to Oxbridge Health’s Episode Advantage Inside program.
• Serve as the primary point of contact during the onboarding and implementation phases—for direct employer clients, and for partner health plans and TPAs implementing through Episode Advantage Inside.
• Conduct kickoff meetings with employers, partner health plans and TPAs, guiding all stakeholders through implementation timelines and requirements.
• Tailor the implementation approach to the sales channel, recognizing the differing roles, systems, and handoffs in direct employer implementations versus indirect implementations via Episode Advantage Inside.
• Develop and manage implementation plans to ensure timely and accurate group setup.
• Conduct or support open enrollment education for new members
• Review plan design documentation and ensure accurate setup within administrative systems.
• Confirm eligibility structures and benefit plan parameters are properly configured according to the plans purchased by the employer.
• For Episode Advantage Inside deals, coordinate plan configuration with partner health plans and TPAs where Oxbridge Health’s Episode benefit is administered on their platforms.
• Ensure seamless registration on member portal.

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, or related field preferred.
• 3–5+ years of experience in health insurance, third-party administration (TPA), employee benefits, healthcare operations or implementation.
• Experience onboarding employer groups directly, and/or implementing benefit plans in partnership with health plans or TPAs, preferred.
• Strong project management and organizational skills.
• Knowledge of health benefit plan structures (PPO, self-funded, level funded, etc.)
• Experience coordinating eligibility files and enrollment data.
• Excellent client communication and relationship management skills.
• Ability to manage multiple implementations simultaneously.
• Ability to manage implementations across both direct (employer) and indirect (health plan/TPA) sales channels.

Operations

Norwalk, CT