Implementation Manager

About the role

This position will provide end-to-end ownership of client implementations. This scope includes the implementation of clients, new file implementations, client renewals, and organizational initiatives to support ongoing operations.

Responsibilities

• Implementation
• Holistic Ownership of Implementation Internally & Externally
• Facilitating client, vendor, and internal implementation calls
• Developing successful project plans for implementation
• Tracking tasks and dependencies successfully while ensuring communication and updates to stakeholders are achieved
• Updating stakeholders and the larger business on progress, risks, and critical milestones
• Cross-Functional Coordination to Ensure Success
• Process documentation – Refining and updating SOP’s and resources so that all team members can remain consistent in their delivery/approach to implementation
• Develop trackable metrics to measure successful launches
• Accountable for Accuracy & Readiness of Launch
• Primary point of contact (internal & external) for operational projects related to implementation needs
• Primary point of contact for initiating internal alignment for all client customization needs related to implementations (new clients)
• Management and QA of all client launch deliverables. Manage timelines, track deliverables, provide status updates to internal and external stakeholders, and QA of deliverables.
• Internal Coordination – coordinate with internal groups and gather requirements from each department. Ensure requirements are met from a process and data perspective.
• Create and manage process flows as well as internal and external documentation.

Requirements

• Bachelor’s degree required
• 3+ years relevant experience
• Demonstrated ability to collaborate across multiple departments and manage the needs of various key stakeholders
• Proven working experience in project management and/or implementation
• Experience in processes and task management
• Ability to perform successfully in a high-pressure, fast-paced working environment
• Excellent problem solving and decision-making skills
• Solid organizational skills, including attention to detail and ability to multi-task
• Excellent verbal and written communication skills
• Proficiency or experience with project management tools (ex. Microsoft Project, Jira, Monday.com, Salesforce, etc.)

Strong Candidates Will:

• Critical thinking with problem solving skills
• Exceptional communication skills
• Strong decision-making abilities
• Teamwork
• Adaptability
• Business acumen

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave