Implementation Manager

About The Position

KMS Lighthouse is one of the hottest up and coming tech companies working with Fortune 500 and Fortune 1000 enterprises around the world! Named the #1 knowledge management company in the Forrester Wave Report 2024, we are an industry leader in SaaS knowledge management solutions.

Responsibilities

• Manage end-to-end SaaS implementations for new enterprise clients and those of existing clients as their requirements grow (i.e. version upgrades, feature add-ons, expansions, etc.)
• Set-up, configure, and deploy the knowledge management system based on client requirements and best practices
• Define and manage project plans and timelines based on client requirements and the project scope – navigating changes as needed
• Cook up and coordinate with cross-functional teams to ensure successful delivery/go-live (i.e. Support, Development, Training, etc.)
• Actively engage with clients via virtual meetings, email, or the ticketing system
• Keep current on product releases and updates – solidifying yourself as an SME with the KMS

Requirements

• 2+ years of experience implementing a SaaS solution as a Project Manager, Implementation Specialist, or similarly relevant role
• Experience in client facing environments – strong interpersonal and presentation skills
• Prior experience creating projects plan and Gantt Charts
• Able to manage several concurrent projects at a time
• High prioritization and organization skills
• Strong communication skills both written and verbal
• Proactive problem-solver – ability to think creatively and outside of the box when needed

Benefits

• Medical, Vision, Dental
• 401k + 401k Match
• 11 Paid Holidays
• PTO & Sick Days