Implementation Manager

About the role

As the Implementation Manager, you will ensure that Homebound's technology and AI deliver measurable improvements in speed, quality, and cost across our homebuilding operations. You will lead technology implementation, change management, process optimization, and cross-functional execution, helping bridge the gap between our product and operations teams to drive platform adoption and operational excellence.

Responsibilities

• Develop launch strategy for proprietary technology across field and central operations.
• Own rollout timelines, stakeholder alignment, and training programs to ensure smooth deployments.
• Drive change management initiatives.
• Establish shared goals, document best practices, and translate field feedback into product insights in partnership with product managers.
• Design and lead training programs with clear learning objectives and measurement goals.
• Serve as an escalation point for operators, without becoming a critical path.
• Own and track KPIs related to platform adoption, engagement, and operational performance.
• Support efforts to ensure technology is generating measurable business results and reliable data to train our AI models.
• Diagnose root cause of impact blockers and drive interventions to course correct.
• Partner with operations to design and implement optimized workflows within the platform.
• Identify bottlenecks and recommend improvements to execution speed, quality, and consistency.
• Synthesize insights and observed needs into actionable input for the product team.
• Contribute to complex, cross-functional initiatives that span end-to-end operations.
• Build strong working relationships across teams and maintain effective collaboration with front line construction partners.

Requirements

• 5+ years of experience in technical program coordination, solutions implementation, operations, project management, or process improvement.
• Demonstrated ability to support change management and technology adoption in operationally complex or distributed environments.
• Experience in residential construction, homebuilding, field operations technology, or similarly hands-on industries is a strong plus.
• Willingness to travel regularly, with field immersion in Texas expected at least monthly.
• Strong analytical skills including KPI tracking, root cause analysis, and data-informed decision making.
• Excellent communication skills with the ability to translate between field needs, technical teams, and business stakeholders.
• A structured thinker who can balance tactical execution with an understanding of how processes scale across the organization.

Qualifications

• Structured thinker who can balance tactical execution with an understanding of how processes scale across the organization.

Skills

• Technical program coordination.
• Solutions implementation.
• Operations.
• Project management.
• Process improvement.
• Change management.
• Technology adoption.
• Residential construction.
• Homebuilding.
• Field operations technology.
• Field operations.
• Training programs.
• Change management initiatives.
• Root cause analysis.
• Data-informed decision making.
• Communication skills.
• Structured thinking.

Benefits

• Equal Opportunity Employer.
• San Francisco Fair Chance Ordinance.
• Compensation range: $100K - $112K.

Pay

• Salary ranges are determined by role, level, and location.

Schedule

• Regular travel to Texas expected.