Implementation Manager

Implementation Manager - Client Onboarding (Bilingual – English/Spanish Preferred) Location: Boca Raton, FL Work Schedule: Full-Time, In-Office (Monday–Friday) Compensation: Attractive annual salary + Benefits and Bonus About GRUBBRR GRUBBRR is a leader in self-ordering and guest engagement technology, transforming how commerce is transacted across restaurants, retail, hospitality, stadiums/arenas, and government environments. Our platform powers high-volume, real-world operations through self-service kiosks, POS, KDS, digital menu boards, online ordering, and advanced analytics. We are a fast-growing fintech and hospitality technology company working with some of the world’s most recognizable brands. Role Summary GRUBBRR is seeking a leader of the end-to-end delivery of complex, multi-location deployments across enterprise clients, including national franchise systems, large venues, and public sector organizations. This is a high-visibility, client-facing role responsible for balancing scope, timeline, budget, technical execution, and stakeholder alignment across sophisticated implementations involving hardware, software, and integrated payment systems. You will serve as the point of accountability for successful delivery, coordinating across internal teams and external stakeholders from kickoff through go-live and stabilization. This role is ideal for an Implementation / Customer Delivery Project Manager who thrives in fast-paced environments, operates comfortably at both strategic and execution levels, and takes full ownership of outcomes. GRUBBRR deployments often involve diverse, multi-layered operational teams, including frontline staff, site operators, and support personnel where Spanish is frequently the primary language. Success in this role requires the ability to: Lead training, onboarding, and operational discussions in English and at times, SpanishCommunicate effectively across executive stakeholders and on-site teamsEnsure clarity, adoption, and alignment across all levels of the organization What You’ll Do 🔹 Project Planning & Enterprise Delivery Create, manage, and maintain detailed project plans, timelines, and milestones across multiple concurrent implementationsDeliver projects on time, within budget, and aligned to scope and quality standardsMonitor progress, identify risks, and proactively adjust plans to ensure successful outcomesTrack resource utilization and align projects with staffing and budget expectations 🔹 Customer & Stakeholder Leadership Serve as the primary client interface throughout the implementation lifecycleBuild trusted relationships with enterprise stakeholders, franchise operators, venue leadership, and government counterpartsLead complex conversations related to scope, timelines, budgets, and change managementDocument and communicate key decisions, risks, and escalations clearly and professionally 🔹 Cross-Functional & Technical Coordination Drive execution across Product, Engineering, QA, Operations, and Customer SuccessFacilitate requirements gathering and contribute to development of project deliverablesCoordinate creation of technical design documentation with Product Owners, Architects, and DevelopersIdentify opportunities to leverage the full GRUBBRR platform to meet client objectives 🔹 Deployment, Configuration, QA & UAT Support configuration and customization of GRUBBRR solutions across deploymentsDevelop and review QA and UAT scriptsLead User Acceptance Testing (UAT), including coordination, execution, and formal client sign-offOversee site readiness, deployment coordination, and go-live executionCreate training materials and deliver onboarding sessions 🔹 Governance, Reporting & Continuous Improvement Facilitate project status reviews and executive-level updatesDefine success metrics and lead post-implementation retrospectivesIdentify opportunities to improve delivery processes, scalability, and efficiencyReinforce standardized implementation frameworks and lifecycle methodologies What Success Looks Like Consistent delivery of on-time, on-budget, high-quality implementationsStrong, trust-based relationships with enterprise clients and internal stakeholdersClear governance, communication, and documentation throughout the lifecycleSeamless transition from implementation to ongoing customer successContinuous improvement in onboarding efficiency and scalability Required Experience & Qualifications Bachelor’s degree in Business, IT, Communications, or equivalent experience3–7 years of experience in project management, implementation, or enterprise onboardingExperience managing complex, multi-site or enterprise-level deploymentsDemonstrated ownership of scope, timelines, budgets, and delivery outcomesStrong stakeholder management skills, including communication with Director and executive-level clientsProven ability to manage multiple concurrent, high-complexity projectsStrong negotiation, conflict resolution, and escalation management skillsComfortable working closely with technical teams, reviewing designs, and supporting deployment activitiesMust be able to work full-time in the Boca Raton office Nice to Have Experience in hospitality technology, POS, kiosks, or fintech/paymentsBackground working with franchise systems, stadiums/arenas, or government clientsFamiliarity with QA, UAT, and structured delivery methodologiesExperience mentoring junior team membersPMP or equivalent certification Why Work at GRUBBRR High-impact role with true ownership and accountabilityWork on cutting-edge self-ordering, fintech, and AI-driven technologiesExposure to large-scale, high-visibility enterprise deploymentsEntrepreneurial environment within a rapidly scaling companyCollaborative, performance-driven cultureBeautiful Boca Raton office designed for innovation and teamworkEquity opportunity in a high-growth companyBe part of a platform transforming how customers interact with businesses globally Powered by JazzHR UZTWXRBDjI