Implementation Manager

Key Responsibilities

• Manage the full project lifecycle from planning to execution and delivery across multiple concurrent manufacturer-sponsored projects and program enhancements.
• Collaborate with account management, engineering, product, clinical, operations and data teams to translate client and business requirements into technical deliverables.
• Serve as the main point of contact for external stakeholders involved in technical integrations or collaborations.
• Track project milestones, proactively identify and mitigate risks or delays, and escalate blockers to ensure projects stay on schedule and within scope.
• Maintain clear and consistent documentation, updates, and reporting for internal leadership and external stakeholders.
• Champion best practices in project management, and continuously look for ways to improve team workflows and outcomes.
• Facilitate project kick-off and regular status meetings to drive alignment and maintain transparency and accountability.
• Support change management efforts and ensure all stakeholders are informed and prepared for new releases or program updates.

Qualifications

• Bachelor's degree with 5+ years of project management experience, preferably leading technical or system-focused initiatives in healthcare or health tech.
• Strong understanding of software development processes and engineering team dynamics, with demonstrated experience developing and executing technical project plans.
• Excellent communication and stakeholder management skills, with experience leading diverse cross-functional teams.
• Proficiency with project management tools such as Github, Asana, Trello, or equivalent.
• PMP, CSM or equivalent certification a plus.

Desired Attributes

• Excel in dynamic, fast-paced environments and adapt quickly as client needs and priorities evolve.
• Remain composed and solutions-oriented under pressure, adjusting seamlessly as programs and projects develop.
• Focus on driving results—identifying paths forward rather than getting stuck on obstacles.
• Bring exceptional organization and attention to detail, managing multiple priorities and complex initiatives without missing a beat.
• Be a clear and confident communicator who can translate complex technical or operational topics into concise, actionable updates.
• Build trust and alignment across cross-functional teams, guiding collaboration to move programs forward.
• Ensure accuracy, quality, and compliance in every deliverable, maintaining a high bar for execution.
• Be client- and patient-minded, consistently prioritizing outcomes that enhance the patient experience and strengthen client partnerships.
• Demonstrate high learning agility, quickly understanding client priorities, program systems and dynamics and cross-functional workflows to drive successful delivery of new initiatives.