Implementation Manager

About the role

Findhelp is a mission‑driven organization headquartered in Austin, Texas, providing a comprehensive social‑care platform that connects people to resources across the United States. The Implementation Services team serves as the technical and project‑management engine of the Customer Success organization, delivering high‑precision, consistent onboarding for standard and mid‑market customers. As an Implementation Manager you will own the end‑to‑end customer journey from contract signing through launch, executing established SOPs and technical documentation to deliver initial value quickly and accurately.

Responsibilities

• Own the “Sales‑to‑Service” handoff and serve as the primary point of contact for the full implementation lifecycle across a diverse portfolio.
• Lead user scoping, workflow validation, and technical/integration design sessions to configure the platform for specific social‑care goals.
• Act as the liaison between Technical Solutions Account Managers, Product Support, and other technical roles to navigate complex integrations or custom requirements.
• Execute project plans, track key deliverables, and keep internal and external stakeholders aligned to defined timelines.
• Develop and maintain 30/60/90‑day progress reports, providing leadership visibility into portfolio health and Time‑to‑Value (TTV) metrics.
• Complete Go‑Live Readiness Assessments and perform structured handoffs to the ongoing Customer Success Manager.
• Share project‑management best practices and technical insights within the implementation team to streamline execution.

Qualifications

• BS/BA degree or equivalent.
• 3+ years of demonstrated success in implementation, Customer Success, project management, or technical project management within a SaaS or equivalent industry.
• Strong execution skills using project‑management methodologies and tracking tools.
• Technical fluency to learn, understand, and translate standard system workflows into data‑integration configurations, including proficiency with generative AI (Gemini) for summarization and communication.
• Ability to clarify technical execution steps for non‑technical users and communicate project milestone health clearly to internal and external teams.
• Solution‑first mindset with strong problem‑solving abilities in complex, multi‑stakeholder implementations.

Benefits

• 401(k) with equity grants
• Free food and onsite gym at the Austin headquarters
• Paid parental leave
• Competitive PTO plus 10 paid holidays
• Comprehensive medical, dental, and vision insurance with 100% company‑paid coverage for employee‑only plans
• Dog‑friendly office in Austin
• 24/7 access to telemedicine and counseling
• Book purchasing program
• Culture Committee, leadership development training, and paid volunteering time

Location

This is an in‑office position; candidates must be located in Austin, TX or Madison, WI.

Our Commitment to Diversity

Findhelp is building a diverse, inclusive team. We recruit, hire, train, and promote without regard to any protected class and provide accommodations for applicants with disabilities.