Implementation Manager

About the role

Dealpath is seeking a self-motivated Implementation Manager to join our expanding team. In this role, you will:

• Efficiently manage 6-8 implementations, ensuring customers are set up with product and industry best practices.
• Improve existing implementation processes to increase speed, efficiency, and customer satisfaction.
• Actively identify growth opportunities in accounts.
• Work cross-functionally with Dealpath's product and sales teams to relay customer feedback and resolve escalations.

Responsibilities

You're excited about this opportunity because you'll:

• Manage 6-8 implementations, ensuring customers are set up with product and industry best practices.
• Improve existing implementation processes to increase speed, efficiency, and customer satisfaction.
• Identify growth opportunities in accounts.
• Work cross-functionally with Dealpath's product and sales teams to relay customer feedback and resolve escalations.

Qualifications

• Bachelor's degree or higher.
• 3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience.
• Strong knowledge and proficiency in Excel / Google Sheets.
• A high attention to detail and accuracy.
• Demonstrated ability to manage ambiguity and apply problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.

For Bonus Points

• Familiarity with SQL, Salesforce, and other Software-as-a-Service.
• Commercial Real Estate background.

Perks & Culture

• Medical, dental, and vision insurance.
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options.
• 401(k) retirement plan.
• Paid Parental Leave.
• Flexible Time Off (FTO) policy.
• Commuter benefits program.
• Monthly wellness reimbursement to support physical and mental well-being.
• Hybrid Work Policy, 3 days in office.
• Compensation range for candidates based in California: $117,000 - $127,000 OTE.
• Eligible for Dealpath's equity plan.

About Dealpath

Dealpath is the world's largest and most trusted AI-powered operating system for real estate investing. Founded by experienced professionals and backed by top-tier venture capital firms and strategic industry partners, Dealpath partners with hundreds of firms, including Blackstone, Nuveen, LaSalle, CBRE IM, MetLife, Newmark, Oxford Properties, New York Life, UBS, Manulife, DWS, and Principal. By bringing together the only private exchange for institutional real estate listings, investment data, and intelligent execution workflows into a single platform, Dealpath enables firms to capture more opportunities, make faster decisions, execute efficiently, and deliver superior returns.

Interview Process Notice

Dealpath conducts interviews via video conference. To support our interviewers with accurate note-taking, we may use AI-assisted transcription tools during your interview sessions. By participating in the interview process, you acknowledge that interviews may be recorded or transcribed using these tools for note-taking purposes only. Transcripts are used solely for internal evaluation and are not shared outside of the hiring team.