Implementation Manager

About the role

We are looking for a highly skilled and experienced Implementation Manager to lead our clients through a successful onboarding journey. This is a critical client-facing role responsible for managing the entire implementation lifecycle, from project planning and execution to client training and go-live.

Responsibilities

• Lead and manage multiple client implementations simultaneously, ensuring projects are completed on time, within scope, and on budget
• Act as the primary point of contact for clients during the onboarding phase; build and maintain strong relationships with key stakeholders, guiding them through a seamless transition
• Conduct comprehensive training sessions for clients to ensure they fully understand and can utilize our platform's features
• Work with clients to configure and set up the software to meet their specific business needs and workflows
• Partner with the Sales, Customer Success, and Technical Support teams to ensure a smooth handoff and a seamless client experience
• Proactively identify and resolve potential roadblocks during the implementation process
• Create and maintain detailed project plans, timelines, and documentation to ensure all parties are aligned
• Provide feedback to the Product and Engineering teams to help improve the software and the overall implementation process

Qualifications

• 3 years of experience in complex software implementation, professional services, or a similar project management role
• Proven experience managing multiple projects simultaneously in a fast-paced environment
• A strong understanding of the hospitality industry (e.g., hotels, resorts, restaurants) and the technology that supports it is highly preferred
• Excellent project management skills with the ability to create and execute detailed project plans
• Outstanding communication, presentation, and interpersonal skills
• A proactive, problem-solving mindset with a passion for helping others succeed
• Experience with project management software (e.g., GuideCX, Monday, etc.)
• Bachelor's degree or equivalent experience
• Must be within commuting distance to Farmers Branch, TX and able to work in office at least 4 days per week

Benefits

• Competitive salary
• Competitive benefits package including medical, dental, and vision insurance
• Supplemental national holidays, parental, personal, bereavement, and reproductive loss leave plans
• Unlimited PTO
• Retirement plans with 401(k) match
• Opportunities for career growth and professional development
• Vibrant company culture with frequent team-building events
• A collaborative and supportive work environment that values innovation and inclusivity