Implementation Manager
Counterpart Health · United States · 3 wk ago
RemoteRemoteManagement$96k/yrFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting.
We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove "About Counterpart Health" maybe? That's about company, not role. Should we include as "About the role"? The posting includes "Counterpart: Value-based care, at the point of care..." then description of company and role. The "About Counterpart Health" is company description; maybe we can include under "About the role"? But we should not repeat job title as heading. We need sections: maybe "About the role" (summary), "Responsibilities", "Requirements", "Qualifications", "Skills", "Benefits", "Pay". Schedule not mentioned, so omit.
We need to preserve all substantive info. Let's extract.
First paragraph: "Counterpart: Value-based care, at the point of care. At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions. We are hiring an Implementation Manager on the Counterpart Assistant team."
That's about the role/company. Could be "About the role".
Then description: "In this role, you will lead the customer-facing work of bringing new provider practices and TINs from late-stage prospects through successful launch on Counterpart Assistant. You will partner closely with account management to hand off new customers, own the customer relationship through implementation, and drive each launch to completion on time and at quality. You will independently lead multiple concurrent implementations and the cross-functional work that makes each launch happen. Partnering with account management, support, product, and engineering internally and with providers, office managers, and clinical leads on the customer side: you will drive accountability across every stakeholder and deliver results through influence. Beyond running individual launches, you will help shape the implementation playbook itself — identifying what slows launches down, proposing changes, and driving improvements that reduce time-to-launch and lift customer satisfaction."
That's responsibilities.
Then "Strong project management fundamentals, clear customer communication, working knowledge of clinical data, and technical fluency will let you keep complex, multi-stakeholder launches on track."
That's maybe skills/requirements.
Then "As An Implementation Manager, You Will Own the customer relationship through implementation: you are the primary point of contact for the customer's technical implementation from project kickoff to post go live steady state. Lead end-to-end project plans for multiple concurrent, multi-step implementations, keeping internal and customer teams aligned on scope, timeline, and status. Partner cross-functionally with account management, support, product, and engineering to unblock issues, coordinate handoffs, and keep implementations moving on schedule. Own the outcomes of each implementation: surface risks early, drive resolution across teams, and hold each launch accountable to its target date and quality bar. Apply technical judgment to monitor and address potential integration issues that arise during implementations, working alongside product and engineering to ensure a successful integration and product launch. Drive continuous improvement of the implementation process: define and refine the playbook, tooling, and templates that reduce time-to-launch and raise the quality bar for every customer experience. Represent the customer's voice internally — capture feedback and pain points from implementations and channel them to product, engineering, and support to improve future launches."
That's more responsibilities.
Then "Success In This Role Looks Like Over the first 90 days, you hit the ground running: shadowing active implementations, learning the moving parts of the process (standard EHR integrations, internal system configurations and project plans), and taking ownership of your first launch. Within the first 6 months, you are the customer-facing lead on multiple concurrent implementations, delivering launches on time and with a high customer satisfaction bar. Customers describe you as trusted, responsive, and a reason they feel confident in Counterpart. You have identified at least one meaningful improvement to the implementation process — a template, a workflow change, a handoff refinement — and driven it to adoption across the team. Over time, your performance is measured by the consistency, speed, and on-target delivery of customer implementations, by the strength of the relationships you build with customer stakeholders throughout the process, and by the cumulative improvements you drive into the implementation playbook itself."
That could be "Expectations" or "Success metrics". Could be part of responsibilities or qualifications. We'll treat as "Success Metrics" maybe but not a required heading. Since we only have set headings, we could incorporate into Responsibilities or Requirements. Probably better to put under "Responsibilities" as they describe expected outcomes.
Then "You Should Get In Touch If You have 5-8 years of experience leading technical product implementations in a customer-facing role, with a strong track record of on-time, high-quality launches — and of running multiple implementations in parallel. You have 2+ years of experience in healthcare technology implementations working with provider practices, ideally including EHR standard integrations. You have exceptional customer-facing skills — you build trust quickly with providers, office managers, and clinical leads, communicate clearly under pressure, and manage escalations calmly and directly. You are an expert in project management: you set the plan, track it, and drive accountability across internal and customer teams that don't report to you. You have strong technical judgment and are comfortable diagnosing potential integration issues and scope creep of the overall project. You are a strong communicator, clearly documenting project status and potential risks internally and externally. You are motivated by process improvement: you notice friction in the way work gets done, propose better approaches, and drive them to adoption without needing a mandate. You lead through influence, not authority: you know how to align stakeholders, resolve conflict, and hold the room accountable to outcomes."
That's qualifications/requirements/skills.
Then "Benefits Overview Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions. Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare. Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews. Additional Perks Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities Reimbursement for office setup expenses Monthly cell phone & internet stipend Remote-first culture, enabling collaboration with global teams Paid parental leave for all new parents And much more!"
That's benefits.
Then "About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions. Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care. With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software. Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc. A reasonable estimate of the base salary range for this role is:: $96,200 USD - $125,000 USD"
We need to include Pay section if salary range given. Yes we have salary range. So we need a Pay section with that info. Also we might include "About Counterpart Health" as maybe "About the company" but not required headings. Could be omitted as not required. The instruction: "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". So we can include About the role (we have), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay. We need to avoid duplication. We'll combine similar content.
Let's structure:
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting.
We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove "About Counterpart Health" maybe? That's about company, not role. Should we include as "About the role"? The posting includes "Counterpart: Value-based care, at the point of care..." then description of company and role. The "About Counterpart Health" is company description; maybe we can include under "About the role"? But we should not repeat job title as heading. We need sections: maybe "About the role" (summary), "Responsibilities", "Requirements", "Qualifications", "Skills", "Benefits", "Pay". Schedule not mentioned, so omit.
We need to preserve all substantive info. Let's extract.
First paragraph: "Counterpart: Value-based care, at the point of care. At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions. We are hiring an Implementation Manager on the Counterpart Assistant team."
That's about the role/company. Could be "About the role".
Then description: "In this role, you will lead the customer-facing work of bringing new provider practices and TINs from late-stage prospects through successful launch on Counterpart Assistant. You will partner closely with account management to hand off new customers, own the customer relationship through implementation, and drive each launch to completion on time and at quality. You will independently lead multiple concurrent implementations and the cross-functional work that makes each launch happen. Partnering with account management, support, product, and engineering internally and with providers, office managers, and clinical leads on the customer side: you will drive accountability across every stakeholder and deliver results through influence. Beyond running individual launches, you will help shape the implementation playbook itself — identifying what slows launches down, proposing changes, and driving improvements that reduce time-to-launch and lift customer satisfaction."
That's responsibilities.
Then "Strong project management fundamentals, clear customer communication, working knowledge of clinical data, and technical fluency will let you keep complex, multi-stakeholder launches on track."
That's maybe skills/requirements.
Then "As An Implementation Manager, You Will Own the customer relationship through implementation: you are the primary point of contact for the customer's technical implementation from project kickoff to post go live steady state. Lead end-to-end project plans for multiple concurrent, multi-step implementations, keeping internal and customer teams aligned on scope, timeline, and status. Partner cross-functionally with account management, support, product, and engineering to unblock issues, coordinate handoffs, and keep implementations moving on schedule. Own the outcomes of each implementation: surface risks early, drive resolution across teams, and hold each launch accountable to its target date and quality bar. Apply technical judgment to monitor and address potential integration issues that arise during implementations, working alongside product and engineering to ensure a successful integration and product launch. Drive continuous improvement of the implementation process: define and refine the playbook, tooling, and templates that reduce time-to-launch and raise the quality bar for every customer experience. Represent the customer's voice internally — capture feedback and pain points from implementations and channel them to product, engineering, and support to improve future launches."
That's more responsibilities.
Then "Success In This Role Looks Like Over the first 90 days, you hit the ground running: shadowing active implementations, learning the moving parts of the process (standard EHR integrations, internal system configurations and project plans), and taking ownership of your first launch. Within the first 6 months, you are the customer-facing lead on multiple concurrent implementations, delivering launches on time and with a high customer satisfaction bar. Customers describe you as trusted, responsive, and a reason they feel confident in Counterpart. You have identified at least one meaningful improvement to the implementation process — a template, a workflow change, a handoff refinement — and driven it to adoption across the team. Over time, your performance is measured by the consistency, speed, and on-target delivery of customer implementations, by the strength of the relationships you build with customer stakeholders throughout the process, and by the cumulative improvements you drive into the implementation playbook itself."
That could be "Expectations" or "Success metrics". Could be part of responsibilities or qualifications. We'll treat as "Success Metrics" maybe but not a required heading. Since we only have set headings, we could incorporate into Responsibilities or Requirements. Probably better to put under "Responsibilities" as they describe expected outcomes.
Then "You Should Get In Touch If You have 5-8 years of experience leading technical product implementations in a customer-facing role, with a strong track record of on-time, high-quality launches — and of running multiple implementations in parallel. You have 2+ years of experience in healthcare technology implementations working with provider practices, ideally including EHR standard integrations. You have exceptional customer-facing skills — you build trust quickly with providers, office managers, and clinical leads, communicate clearly under pressure, and manage escalations calmly and directly. You are an expert in project management: you set the plan, track it, and drive accountability across internal and customer teams that don't report to you. You have strong technical judgment and are comfortable diagnosing potential integration issues and scope creep of the overall project. You are a strong communicator, clearly documenting project status and potential risks internally and externally. You are motivated by process improvement: you notice friction in the way work gets done, propose better approaches, and drive them to adoption without needing a mandate. You lead through influence, not authority: you know how to align stakeholders, resolve conflict, and hold the room accountable to outcomes."
That's qualifications/requirements/skills.
Then "Benefits Overview Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions. Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare. Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews. Additional Perks Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities Reimbursement for office setup expenses Monthly cell phone & internet stipend Remote-first culture, enabling collaboration with global teams Paid parental leave for all new parents And much more!"
That's benefits.
Then "About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions. Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care. With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software. Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc. A reasonable estimate of the base salary range for this role is:: $96,200 USD - $125,000 USD"
We need to include Pay section if salary range given. Yes we have salary range. So we need a Pay section with that info. Also we might include "About Counterpart Health" as maybe "About the company" but not required headings. Could be omitted as not required. The instruction: "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". So we can include About the role (we have), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay. We need to avoid duplication. We'll combine similar content.
Let's structure:
About the role
Counterpart Health is transforming healthcare with its primary care tool, Counterpart Assistant, supporting Primary Care Physicians to improve outcomes and lower costs through early diagnosis and longitudinal chronic condition management. We are hiring an Implementation Manager on the Counterpart Assistant team.
Responsibilities
- Lead customer-facing work to bring new provider practices and TINs from late-stage prospects through successful launch on Counterpart Assistant.
- Partner with account management to hand off new customers and own the customer relationship through implementation.
- Drive each launch to completion on time and with quality, independently leading multiple concurrent implementations.
- Partner cross‑functionally with account management, support, product, and engineering internally, and with providers, office managers, and clinical leads on the customer side to drive accountability and deliver results through influence.
- Help shape the implementation playbook by identifying launch bottlenecks, proposing changes, and driving improvements that reduce time‑to‑launch and lift customer satisfaction.
- Own the end‑to‑end project plan for multiple concurrent, multi‑step implementations, keeping internal and customer teams aligned on scope, timeline, and status.
- Surface risks early, drive resolution across teams, and hold each launch accountable to its target date and quality bar.
- Apply technical judgment to monitor and address potential integration issues, working with product and engineering to ensure successful integration and product launch.
- Drive continuous improvement of the implementation process: define and refine playbook, tooling, and templates to reduce time‑to‑launch and raise the quality bar.
- Represent the customer’s voice internally — capture feedback and pain points and channel them to product, engineering, and support to improve future launches.
- Over the first 90 days: shadow active implementations, learn standard EHR integrations, internal system configurations and project plans, and take ownership of your first launch.
- Within the first 6 months: become the customer‑facing lead on multiple concurrent implementations, delivering launches on time with high customer satisfaction; be seen as trusted, responsive, and a reason customers feel confident in Counterpart.
- Identify and drive at least one meaningful improvement to the implementation process (template, workflow change, handoff refinement) to team‑wide adoption.
Requirements
- 5‑8 years of experience leading technical product implementations in a customer‑facing role, with a strong track record of on‑time, high‑quality launches and running multiple implementations in parallel.
- 2+ years of experience in healthcare technology implementations working with provider practices, ideally including EHR standard integrations.
- Exceptional customer‑facing skills: ability to build trust quickly with providers, office managers