Implementation Manager

Key Responsibilities

• Lead the Campfire implementation process for new customers, from kickoff to full go-live.
• Manage the migration of customer data from their previous accounting software based on client requirements.
• Serve as an Campfire accounting subject matter expert for our customers to provide training sessions to ensure users are proficient with the software.
• Serve as the primary point of contact for assigned accounts, for the implementation period.
• Collaborate with product and engineering teams to communicate customer bugs and feature requests.
• Develop and maintain implementation best practices and documentation.

Requirements

• 2+ years of experience in accounting audit, accounting or finance. Strong preference for candidates with experience in an in-house or public accounting role.
• Bonus: at least 1 year of experience in an implementation, solutions, or customer success role
• Strong technical aptitude and ability to quickly learn new software platforms
• Intermediate-level Microsoft Excel/Google Sheets skills
• Bachelor's degree or equivalent experience in a relevant field

Personal Attributes

• Hightly proactive, adaptable, and capable of working in a fast-paced environment
• Excellent attention to detail and ability to work under tight deadlines
• Exceptional communication and interpersonal skills
• Problem-solving mindset with the ability to translate customer needs into practical solutions
• A growth mindset with a focus on continuous improvement.