Implementation Manager

Core Responsibilities

• Lead onboarding for new customers, setting up their AI agents to handle calls, book jobs, and integrate with CRMs like ServiceTitan.
• Customize prompt flows and voice logic to match each business’s tone, processes, and goals.
• Train owners and office managers on best practices, troubleshooting, and ongoing optimization.
• Monitor early adoption closely, identify risks, and ensure accounts hit key milestones in the first 30–60 days.
• Collaborate with product and engineering to share customer feedback and improve AI behavior and workflows.

Qualifications

• 3+ years in onboarding, customer success, or technical implementation—ideally at a fast-paced SaaS, automation, or AI company.
• A strong communicator who can make AI and technical concepts simple for non-technical users.
• Organized and process-driven, able to manage multiple accounts in parallel and refine onboarding playbooks.
• Thrives in ambiguity and speed—you move fast, solve problems proactively, and help define how we scale.

Benefits

• Broad scope of responsibilities with significant impact on customer success and product development.
• Opportunities to collaborate closely with cross-functional teams including product, engineering, and sales.
• Competitive compensation range of $75K - $100K, commensurate with experience.