Implementation Manager

Overview

The automated solution for complex freight transactions. Founded by two female entrepreneurs from Y Combinator’s 2018 batch, BlueCargo successfully raised a Series A in 2022. With strong product-market fit, an established platform, and thousands of daily active users, we are entering a new phase of growth.

Job Type

Full-time

Role

Operations

Experience

3+ years

Requirements

• Customer-facing communication: Excellent communication skills, both written and verbal, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Experience: Previous experience in operations, customer service, or account management in the logistics/transportation industry. Experience in D&D Audit and Account Payables in a plus.
• Analytical Skills: Ability to collect data, analyze results, and draw valid conclusions.
• Tech-Savvy: Passion for technology and data, with a keen interest in leveraging tools to improve processes. Experience in EDI integration is a plus.

Qualifications

• Problems Solvers with an entrepreneurial mindset.
• Manage multiple implementations: prioritize and juggle several implementations at different stages while keeping timelines tight and communication proactive.

Skills

• Translate operational needs into product requirements and collaborate with Engineering to scope and prioritize platform improvements.
• Lead customer onboarding end-to-end: run scoping, kickoff, configuration, testing, go-live and post-launch hypercare for multiple enterprise customers.
• Deep discovery & requirements: run technical and business discovery sessions, capture functional & non-functional requirements, and document clear acceptance criteria.
• Integrations & data ingestion: deliver EDI/API/SFTP/FTP/webhook integrations; map incoming files (EDIFACT/ANSI X12/CSV/JSON/XML) to our canonical models.
• Platform configuration & AI agent orchestration: configure the platform (rules, rate-manager, mappings) and work with our AI agents / prompt templates to automate audit logic and exception handling.
• Project management: build and execute implementation plans with milestones, owners, dependencies and risk mitigation; run weekly status calls and stakeholder updates.
• Testing & validation: own test plans, parallel testing, validation scripts and acceptance testing; ensure production readiness and data quality before cutover.
• Change management & best practices: advise customers on process changes, rollout plans, and internal enablement to ensure adoption.
• Handoff & documentation: ensure a smooth transition to Customer Success with complete runbooks, training materials and operational handover.

Benefits

• Medical benefits
• Unlimited PTO
• A flexible work environment

Community

• Work in an international, inclusive culture as part of a Y Combinator-backed company!

Pay

$100K - $150K

Schedule

Los Angeles, CA, US / New York, NY, US