Implementation Manager

About the role

Blooming Health is on a mission to transform social care. Our AI-powered platform identifies social needs and barriers by continuously collecting real-time data from member interactions and screenings. It then drives action through automated, empathetic outreach in 55+ languages/dialects to engage individuals across voice, SMS, and email, and coordinates referrals to the right services at the right time. The result is improved access to care, higher program participation, and better outcomes across diverse populations. Our platform supports 1,000+ community organizations across the US, helping millions of members access the support they need to stay healthy.

Responsibilities

• Lead and manage the end-to-end implementation process for new initiatives and strategic projects, as well as on-going required projects.
• Develop detailed project plans, timelines, and milestones.
• Cook up and coordinate with internal and external stakeholders to ensure timely delivery of project components.
• Monitor project progress and adjust plans as needed to meet deadlines.
• Collaborate with the product and engineering teams to address technical requirements and ensure implementation plan.
• Ensure quality assurance checks and testing to ensure successful deployment.
• Regularly update clients/external and internal teams on project status.
• Proactively identify potential issues and work to resolve them before they impact the project.
• Provide clear documentation and report to stakeholders throughout the project lifecycle.
• Conduct post-implementation reviews with clients and internal stakeholders to gather feedback and identify areas for improvement.

Requirements

• Bachelor's degree and 3+ years of relevant experience in leading and implementing projects end-to-end.
• Strong knowledge of and experience in the Healthcare/Non-Profit/Government sector, preferably with Medicare/Medicaid/AAAs/CBOs.
• Experience with complex B2B SaaS implementation.
• Excellent communication, interpersonal, and problem-solving skills.
• Exceptional data and analytical skills.
• Superior skills in multitasking, prioritizing and hustling to take projects to the finish line.
• Ability to work independently with a hands-on approach and as part of a team, with a self-driven and results-oriented approach.
• Ability to operate effectively and adapt to the changing environment in an early stage startup.