Implementation Manager

About the role

Benchling is building a world-class Professional Services team to drive implementations for our rapidly expanding customer base. Implementation Managers work with our customers—from small biotech startups to the largest biopharmas in the world—to develop a deep understanding of their R&D processes and roll out solutions that transform how their research teams work together. You will leverage your scientific background, project management skills, and product expertise to drive successful implementations of the Benchling platform, collaborating closely with research scientists at our customers and teams throughout Benchling.

Responsibilities

• Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers.
• Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
• Build and execute detailed project plans, own project activities, and work with other team members to execute on project deliverables to ensure on-time, on-budget, high-quality deployments.
• Understand customers’ scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
• Lead requirements and design workshops, perform data modeling and application configuration, develop test plans, and guide UAT execution.
• Train and onboard users; act as a trusted advisor for customers, guiding them through the implementation and ensuring they leverage Benchling best practices.
• Understand and document customer pain points and advocate for them internally to influence product changes.
• Develop and optimize enterprise training programs, including written and video collateral.
• Identify and work with sales on opportunities for account expansion post go-live.

Requirements

• Degree in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering, or a related field; advanced degrees preferred.
• At least 2 years of experience in a lab or research setting; must be able to empathize with scientists and quickly understand complicated scientific concepts.
• Strong communication skills; ability to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.
• Self-starter with the ability to be successful in a startup environment.
• Curious, creative, and tenacious; excited to collaborate with customers and other Benchling teammates as a thought partner.
• Ability to travel up to 25% based on customer and project needs.

Bonus

• Experience using Benchling, especially as a Benchling administrator.
• Software implementation experience, preferably with a SaaS software company.

How We Work

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).