Implementation Manager

About Aspire

Since 2014, Aspire.io has been the world's first word-of-mouth commerce platform. Leveraging brand ambassadors, influencers, affiliates, customers, user-generated content, and social ads, Aspire.io accelerates marketing results across paid, owned, and earned channels. We serve clients like M&Ms, Keurig, Samsung, HelloFresh, and Dyson, paying out $100M to creators worldwide.

The Role

We are seeking an experienced Implementation Manager to lead the customer implementation process. This role involves onboarding new customers to the AspireIQ platform, building strong relationships with key stakeholders, and ensuring a seamless implementation process and exceptional customer service.

What You'll Be Doing

• Manage a portfolio of multiple projects at a time, including overseeing project deliverables and proactively identifying risks
• Own the project management and successful execution of client implementations
• Ensure alignment across all teams, internal and external
• Build, maintain, and track project timelines in order to deliver on-time, in-scope, and under-budget deployments
• Collaborate with Sales, Engineering, Support, and Customer Success Managers to ensure a smooth and successful customer experience from kick-off to go-live
• Contribute to our scale efforts by improving project management and delivery operations processes and contributing to best practices
• Operate independently in a fast-paced, ambiguous environment with minimal oversight
• Contribute to the growth of our partner ecosystem by enabling, supporting, and co-delivering with implementation partners

What We're Looking For

• 3-5+ years in a customer-facing project manager, technical program manager, or management consultant role in the SaaS industry
• Experience running complex technical projects, Web Development, UTM Tracking, user acceptance testing, quality assurance, and software release processes
• A persuasive, results-driven customer influencer with outstanding interpersonal skills
• An exceptional verbal and written communicator
• Escalation management skills and ability to navigate difficult conversations
• Ability to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software
• A team player who can work effectively in teams of technical and non-technical individuals
• Skilled at collaborating with diverse teams
• Able to learn and drive outcomes with minimal supervision
• Exceptionally organized, detail-oriented, and able to manage complexity without feeling overwhelmed
• A bias towards action, and a natural inclination towards influencing the success of outcomes for customers and colleagues

Preferred Qualifications

• Experience in Influencer, affiliate, and performance marketing processes
• Experience working with ecommerce brands and/or retailers

Benefits and Perks

• Comprehensive Benefits – Full health, dental, and vision insurance
• Remote Work Flexibility – Thrive in a high-energy, high-performing team from the comfort of your home
• 401(k) Plan – Save for your future with our competitive 401(k) retirement savings plan
• Flexible PTO – Recharge and take time off whenever you need with our flexible paid time off policy
• Paid Parental Leave – Four months of fully paid leave for new moms and dads—one of the best policies in the industry
• Ongoing Training & Development – We invest in your growth with customized training, coaching, and career acceleration opportunities—while building clearer, more defined career paths
• Annual Education Stipend – Keep learning on your terms
• End-of-Year Break – Typically closed between Christmas and New Year’s to give everyone time to unplug and recharge

Equal Opportunity

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating a welcoming and inclusive environment for all. Applicants from all walks of life are welcome to apply.

Pay Range

The Pay Range For This Role Is 75,000 - 95,000 USD per year(Remote (United States))