Implementation Manager

About the role

We’re looking for a detail-oriented, cross-functional consultant who can help Asana lead deployments of Asana to our enterprise customers. You will be part of our Services & Support Organization, and committed to helping customers adopt Asana as both a technology product and a holistic approach to collaboration across their organization.

Responsibilities

• Deeply understand Asana the product as well as each customer’s business, including the business issues and problems being resolved by the engagement and Asana, to serve as both a product expert and trusted advisor through the change process
• Strategically consult clients on how to map and execute key AI capabilities within Asana; serve as an expert advisor to enterprise workflow builders, training them on prompt engineering best practices
• Execute engagements focused on deploying AI functionality and workflows for each customer based upon their processes, needs, and jointly set goals to ensure a successful change; tailor engagements to meet customer’s goals, as needed
• Facilitate the change management process and associated engagement activities, such as customer office hours, executive reviews, and regular progress meetings to ensure engagement success and customer adoption
• Analyze the strengths and opportunities of our services offerings and engagements, both at a customer and broader program level, to drive continuous enhancement of our program and how we serve our amazing customers
• Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to cross-functional Asana stakeholders

Requirements

3-5 years experience in customer-facing consulting roles, ideally with experience leading customer-facing engagements in a consulting firm. Complex project experience. You understand what it takes to help customers be successful at scale, taking into account the complexities of the enterprise. Customer-centric. You’re genuinely passionate about helping customers see the value of Asana as a solution for their business problems and serving as an advocate for their success by leading impactful, engaging sessions and synthesizing valuable feedback on their behalf back to cross-functional teams. You’re deeply committed to customer service and satisfaction – this is the skill you have used to build business in the past. Relationship-builder. You have a honed ability to build relationships, using both courage and candor in a manner that fosters credibility, trust, and opportunity with clients and colleagues. You understand different stakeholder dynamics and how to optimize for what’s best for all involved. Solutions-oriented. You have a growth mindset, a high general business acumen for what drives success for our clients as well as how change impacts that success, and an aptitude for taking the initiative and problem-solving in the face of ambiguity. AI Consultation. Strong aptitude for guiding customers through the unique change management hurdles of adopting AI, including addressing data governance and overcoming user adoption friction.

Qualifications

Strong aptitude for guiding customers through the unique change management hurdles of adopting AI, including addressing data governance and overcoming user adoption friction.

Skills

Customer-facing consulting experience, complex project experience, strong aptitude for guiding customers through the unique change management hurdles of adopting AI, strong communication and relationship-building skills, solutions-oriented mindset, high general business acumen, growth mindset, and ability to take initiative and problem-solve in the face of ambiguity.

Benefits

Mental health, wellness & fitness benefits, career coaching & support, inclusive family building benefits, long-term savings or retirement plans, in-office culinary options to cater to your dietary preferences.

Pay

The estimated base salary range is between $120,000 - $136,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process.

Schedule

This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner.