Implementation Manager

Why This Role Is Important To Arcadia

At Arcadia.io, an Implementation Manager (IM) is a highly capable project leader who ensures successful delivery of our product and serves as the central point of contact for customers. This role involves bringing customers live and delivering value to both Arcadia and its customers. The IM manages the entire lifecycle of an implementation, ensuring high-quality and timely delivery.

What Success Looks Like In 3 Months

• Learn about our platform, industry, and internal processes; complete onboarding requirements and Arcadia Core Platform Certification
• Engage with leading customers, participating in the development and execution of complex implementation plans and supporting client discussions and working sessions around implementation initiatives
• Manage components of the implementation such as integration workstreams

What You'll Be Doing

• Running product implementations, developing project plans, and coordinating kickoffs, product installations, validations, trainings, and go-lives
• Educating customer resources on Arcadia’s technical implementation processes, product architecture, and best practices for complex healthcare data integration and platform usage to drive quality improvement
• Analyzing and managing cost/utilization, and improving risk adjustment accuracy
• Establishing engagement goals, priorities, and timelines; developing detailed project plans oriented around customer and internal objectives; managing tasks on a day-to-day basis and reporting status
• Escalating and leading resolution of risks and issues, including understanding complex technical challenges; designing custom solutions leveraging Arcadia’s products and services capabilities
• Responsible for customer communications; owning all standing and ad-hoc project meetings; coordinating customer, internal, and third-party activities; ensuring project team collaboration and early escalation if project is tracking behind
• Demonstrating strong organizational, presentation, and customer service skills; communicating effectively on data structures and platform architecture; clearly communicating program/project status, issues, risks, plans, etc. to senior management
• Performing other related duties as assigned or requested

What You'll Bring

• Bachelor’s degree in related field
• At least 3 years leading account implementation processes in the software or technology arena in healthcare, preferably with claims and clinical data integration; in-depth knowledge of and up-to-date hands-on experience with project management principles, tools, and methods; ability to identify and effectively mitigate project- and account-level risks
• Extensive healthcare experience, including industry knowledge of population health and value-based care required, including ability to master an in-depth understanding of our solutions, client strategic context, and industry trends to effectively advise clients as a trusted advisor in leveraging the data asset and platform
• Experience with data aggregation and analysis with EHR and claims data strongly preferred, including experience with Tableau, QlikView, and SQL
• Excellent presentation and communication skills, including ability to create powerful materials in Microsoft PowerPoint, Excel, Word, etc.
• Strong problem-solving, interpersonal, and organizational skills; team attitude and the ability to foster a team atmosphere within each project team; ability to work effectively with remote teams

What You'll Get

• Be a part of a mission-driven company that is transforming the healthcare industry by changing the way patients receive care
• A flexible, remote-friendly company with personality and heart
• Employee-driven programs and initiatives for personal and professional development
• Be a member of the Arcadian and Barkadian Community

Security Responsibilities

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.