Implementation Engineer (Forward-Deployed Engineer)

Responsibilities

• Own a portfolio of customer accounts and drive their success with the product
• Map customer data-migration schemas into the product's primitives by building playbooks
• Handle web scraping, parsing, and computer-use tasks as part of implementation
• Serve as the technical bridge between customers and the engineering team
• Provide product feedback and surface gaps and bugs to engineering
• Help keep customers happy and identify expansion opportunities

Requirements

• Some demonstrated technical skill, such as a stint as a junior engineer or scripting experience
• Comfortable understanding JSON structures and general technical frameworks
• Strong communication skills; able to be client-facing
• Willing to grind in a hands-on startup environment

Bonus

• CS background
• Go-to-market engineering experience
• Accounting/ERP implementation experience