Implementation Engineer

The Role

We're looking for an Implementation Engineer to own the end-to-end implementation lifecycle for K12 Insight, a unified service platform that integrates customer service, help desk ticketing, call center operations, AI chat, and IT asset management for K-12 public education. The ideal candidate will deploy, integrate, and stand up the platform while providing diagnostic troubleshooting, training, and a clean handoff to Account Management.

What You'll Own

• End-to-end implementation lifecycle — kickoff, configuration, integration, training, go-live, and validated handoff
• Hands-on technical work across SSO, SIS/ERP, MDM, and ticketing — partnering directly with district IT departments
• Diagnostics troubleshooting across the platform, integration layer, and client environment — independent, not engineering-dependent
• Training delivery across stakeholder types, from end users to executive sponsors
• A clean, documented handoff that sets up Account Management for renewal and expansion from day one

Qualifications

• 3+ years in either: (a) a K-12 district IT role — systems administrator, identity/SSO administrator, SIS administrator, network administrator, IT manager, or IT director — with hands-on accountability for vendor integrations and platform deployments; or (b) client-facing K-12 SaaS implementation, system integration, or solutions delivery, with hands-on technical work — not project coordination.
• Hands-on depth in at least one of: SSO/rostering (Clever, ClassLink, OneRoster); K-12 SIS/ERP (PowerSchool, Infinite Campus, Skyward); K-12 MDM (Jamf, Filewave, Mosyle, Intune); or ticketing and asset management
• 1+ year working in K-12 technology systems, including hands-on data integrity and quality checking
• Comfortable holding a peer-level technical conversation with a district IT director
• Tech curiosity — you learn new platforms by getting in and clicking around
• Active Salesforce user and AI tool adopter

What We Offer

• Base Salary: $90,000–$110,000 / year + annual discretionary corporate bonus plan
• Equal Opportunity Employer
• E-Verify Participant