Implementation Engineer

Responsibilities

• Lead the implementation process for newly acquired clients, ensuring a smooth onboarding experience.
• Collaborate with the sales team to understand client requirements and provide technical insights during the post sales phase.
• Develop and manage project plans, timelines, and deliverables to meet client expectations.
• Create and deliver technical product demonstrations tailored to specific business needs.
• Cook up and deliver support materials to facilitate the adoption of our solutions.
• Conduct customer training sessions and gather customer feedback post-implementation.
• Relay customer feedback to the product development team for ongoing enhancements.
• Stay informed about industry trends and technological advancements in FinTech and AI to inform project strategies.
• Collaborate closely with Customer Success Managers to identify upsell opportunities, pinpoint training gaps, and create materials for client support.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Experience in implementation, preferably in software or startup environments.
• Basic understanding of AI technologies and their applications in the FinTech industry.
• Tech skills in SQL, Node.js, and React are vital.
• Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Problem-solving aptitude and a customer-centric mindset.
• Proven ability to work collaboratively within a team and independently in a fast-paced environment.
• Familiarity with project management methodologies and tools is a plus.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• 401 (k)
• Life Insurance
• Unlimited Paid Time Off
• 9 paid Holidays
• Work From Home
• Free Food & Snacks (for those in Orlando, FL)