Implementation & Customer Success Lead

Back to open roles Customer / Remote / in Atlanta Implementation & Customer Success Lead Help home service companies move from scattered tools to one operating system. You will guide onboarding, learn how each business works, and bring the lessons back into the product. The opportunity Own meaningful work for a product people rely on every day. Apply for this role Team Customer Location Remote / in Atlanta Compensation Competitive Work type Full-time 01 / The role Work on problems that reach beyond the screen. Help home service companies move from scattered tools to one operating system. You will guide onboarding, learn how each business works, and bring the lessons back into the product. What you’ll own Lead new customers through setup, data migration, and adoption Learn the workflows of HVAC, plumbing, electrical, and other service businesses firsthand Help teams connect calls, schedules, customer records, forms, inventory, and payments Turn customer questions and friction into clear product feedback Build the playbook for helping customers get value quickly and keep growing with nbound What will help you succeed Experience with implementation, customer success, operations, or field service Strong communication and the ability to make complex processes understandable A bias toward solving the customer’s actual problem, not just closing a ticket Comfort working closely with product and engineering in an early company Before you apply Tell us what you have built, how you think, and why this problem matters to you. We care about clear work and honest context. Start your application View other roles