Customer Success Lead

About the role

Inspectlet is a company that helps businesses understand their website visitors' intentions using smarter web analytics. Founded in 2011, Inspectlet has assisted over 90,000 clients and is now seeking a Customer Success Manager to lead the team.

Requirements

• Strong writing skills and grammar
• Self-motivated with an internal drive to stay on top of work
• Basic knowledge of how web applications work
• Nice to have: Experience with HTML/CSS/Javascript

What You'll Do

• Learn the ins and outs of Inspectlet and understand all features of the product
• Answer 20-60 inbound customer requests daily and handle a few calls a week
• Troubleshoot issues on customer sites and resolve product issues
• Work directly with the product team to identify and report bugs, feedback, and changing trends in customer requests
• Improve the user guide with new product information, answers to commonly asked questions, and walkthroughs for common customer requests
• Treat customers with respect and aim to impress them every day

Benefits

• Competitive Salary
• Flexible work from home policy