Implementation Coordinator - Insurance Operations

Implementation Coordinator - Insurance Operations Location: Remote Job Type: Contract, 4 months with potential extension Pay range: $30 -$32/hr We are seeking an organized, detail-oriented Implementation Coordinator to support insurance and benefits implementation projects. This role is ideal for someone who enjoys coordinating multiple workstreams, working with cross-functional teams, managing project details, and ensuring implementations move forward accurately and on schedule. This is not a traditional technical Business Analyst role. The ideal candidate is a strong communicator and project/operations professional who can learn proprietary processes and systems, manage competing priorities, follow up on open items, and take ownership of projects from intake through handoff. Key Responsibilities Coordinate multiple insurance/benefits implementation projects and workstreams simultaneously.Review implementation requests and supporting documentation for completeness and accuracy.Identify missing or incorrect information and coordinate with internal teams to resolve issues.Build and maintain implementation packages containing product details, client information, specifications, and other materials required for implementation.Coordinate with external technology/platform partners to communicate implementation requirements and support the build process.Track project milestones, deadlines, action items, and status updates to ensure work remains on schedule.Manage project information and workflow through Salesforce and other proprietary systems.Coordinate with internal teams including Sales, QA, Compliance, Actuary, and other implementation partners.Review implementation and QA materials before routing projects for internal approval.Follow up on outstanding questions, approvals, documentation, and testing requirements.Help troubleshoot and resolve implementation-related issues in partnership with internal and external stakeholders.Coordinate test-file handoffs and other implementation activities as needed.Provide timely status updates and maintain accurate project documentation.Monitor reporting and project activity to identify new tasks, potential delays, and items requiring follow-up.Escalate issues appropriately when projects or deliverables become delayed.Assist with process improvement initiatives and identify opportunities to improve implementation workflows.Support internal teams with implementation-related questions and issue resolution.Maintain clear and comprehensive documentation of processes and project activity.Qualifications Experience in project coordination, implementation, operations, insurance, benefits, healthcare, enrollment, or a related field.Strong organizational and multitasking skills with the ability to manage multiple projects simultaneously.Excellent written and verbal communication skills.Strong attention to detail and ability to identify missing or inaccurate information.Demonstrated ability to manage deadlines, follow up on action items, and keep projects moving.Comfortable working with cross-functional teams and external partners.Strong problem-solving and follow-through skills.Ability to learn proprietary systems, processes, and tools quickly.Professional, accountable, receptive, and proactive approach to work.Experience with Salesforce, project-management systems, or similar workflow tools is a plus.Experience in insurance, employee benefits, enrollment, or benefits technology is a plus.Ideal Candidate The ideal candidate is someone who naturally acts as the "glue" between teams-organized enough to keep track of numerous details, proactive enough to follow up on outstanding items, and professional enough to communicate effectively with a variety of stakeholders. You do not need to be a technical expert. Success in this role comes from organization, communication, ownership, attention to detail, and the ability to coordinate many moving pieces at once. Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.