Implementation Coordinator

Responsibilities

• Aids in managing, rolling out, and implementing new accounts under the guidance of Key Account Solutions Managers
• Participates in pre-sales meetings and presentations
• Fosters open communication through various means including phone, email, and face-to-face interactions
• Generates weekly reports on implementation status for both internal and external use
• Ensures the entire implementation process is completed, from start to finish
• Reviews customer accounts to confirm timely completion of implementations
• Collaborates closely with multiple teams and departments
• Updates accounts after initial services
• Investigates and resolves customer concerns independently
• Tackles and resolves issues during the implementation process
• Promotes process improvements
• Assists in transitioning accounts to account administrators upon completion of implementation

Requirements

• At least 2 years of administrative experience
• Bachelor’s degree preferred
• Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
• Independent and self-motivated work style
• Ability to work flexible hours and overtime
• Strong communication skills, both written and verbal
• Capable of partnering with management across different departments
• Ability to manage multiple tasks simultaneously
• Self-discipline to meet assigned task deadlines
• Skilled in reading and understanding Excel spreadsheets
• Comfortable communicating with internal customers via phone