Implementation Coordinator

Responsibilities

• Manages small customer projects which do not require a Project Manager and facilitates any project activities as requested by members of the TIDC PMO.
• Communication with internal and external customers
• Administratively keeps the project tracker up to date
• Cookes and conducts meetings around project hand-offs, status updates, etc.
• Monitoring and assessing inventory to support active engagements
• Anticipate next steps in the onboarding process to encourage quicker progress through the project and drive higher customer satisfaction
• Identify and mitigate risks or other issues that come up through the course of the project
• Captures project plan updates, maintains or modifies project plan documentation
• Creates and manages the build testing schedule for the Imaging Team

Qualifications

• Required: Bachelor's Degree or the equivalent combination of education and work experience
• Strong communication skills with ability to ask difficult questions that are critical to project success, and question answers provided by production resources
• Self-driven and motivated. Willing to drive to solutions while dealing with conflicting viewpoints or opinions of multiple parties
• Flexible in adapting to changing conditions and priorities
• Strong knowledge of Microsoft Office tools with ability to create reports and training documentation using Excel, Word, and PowerPoint
• Demonstrated knowledge of the project coordination process with ability to document procedures
• Organized with ability to multitask with competing priorities and deadlines, while keeping stress level at a minimum
• Detail oriented with ability to drill down several layers to get the core issues
• Reliable, honest and integrity with ability to consistently represent Connection in a positive professional manner to our customers
• Good reasoning and comprehension skills with the ability to understand and follow directions