Implementation Coordinator

Responsibilities

• Document, manage, and execute benefit designs for new ProAct business in all appropriate systems.
• Absorb and implement benefit changes and/or updates for existing ProAct business in all appropriate systems.
• Afford assistance in performing quality assurance audits on a regular basis to measure client satisfaction.
• Maintain client information integrity within all appropriate systems.
• Afford support to Custom Service Representatives and Account Resources in the resolution of customer service issues, requiring additional support, to ensure complete client satisfaction.
• Coordinate, maintain, and manage the distribution of member mailings and welcome materials.
• Interface with various external business partners, as needed, for benefit/program development and problem resolution.
• Assume responsibility for completing all mandatory and regulatory training programs.
• Perform other duties as assigned.

Qualifications

• Minimum High School Diploma or GED
• PREFERRED: AS Degree or Higher in Business Administration, Marketing or related field
• PREFERRED: 2 Years experience with Health Care, Insurance, or related field