Implementation Coordinator

About the role

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking an Implementation Coordinator to work at a premier benefits administration organization in De Witt, NY.

Responsibilities

• Reviewing implementation submissions within Salesforce to ensure all required documentation, account details, and billing configurations are accurate and complete.
• Validating client paperwork and onboarding materials for completeness and compliance with internal standards.
• Collaborating with Sales representatives to resolve discrepancies, obtain missing information, and address issues that could impact implementation timelines or client satisfaction.
• Identifying risks or roadblocks and communicating findings to the assigned Project Manager to support successful implementation.
• Sending implementation acknowledgment communications to new clients, confirming receipt of materials and outlining next steps.
• Managing multiple implementation submissions and deadlines with a high degree of accuracy and attention to detail.

Requirements

• 1‑2 years of experience in administrative support, client services, operations, or implementation support.
• Strong attention to detail and the ability to review and maintain accurate records and documentation.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to prioritize and manage multiple deadlines in a fast‑paced environment.
• Ability to work effectively across systems and applications, with the aptitude to quickly learn proprietary software.
• Basic knowledge of employee benefits products (COBRA, FSA, HRA, HSA, commuter benefits) and Salesforce or other CRM platforms.
• Proficiency with Microsoft Office applications, including Excel and Word; experience with database management systems is a plus.
• Excellent interpersonal skills and the ability to collaborate well with internal teams.

Benefits

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Please note: the following benefits reflect Kelly's general offerings; eligibility may vary by assignment, location, and job type.

Pay

$45.00/hour (Contract until end of January 2027)

Schedule

8am-5pm, Monday-Friday