Implementation Coordinator

Location: United States — 100% Remote
Job Type: Full Time

About the role

BiyaheKo PH is adding an Implementation Coordinator to support its travel distribution, online booking, reservations, traveler support, supplier coordination, and agent-facing travel technology. In this position, you will coordinate customer or internal system implementations from setup through launch. This is a full-time, 100% remote role open to candidates throughout the United States.

Responsibilities

• Maintain implementation plans, milestones, requirements, owners, dependencies, and launch dates.
• Gather configuration, data, access, workflow, and integration requirements from relevant stakeholders.
• Coordinate setup, testing, training, data preparation, and issue resolution before go-live across travel booking and agent support.
• Track open implementation questions, risks, blockers, and required decisions; escalate delays promptly.
• Document configuration choices, test results, handoff notes, and launch readiness.
• Support post-launch follow-up and ensure unresolved items are transferred to the correct support owner.

Requirements

• Strong project coordination, customer communication, organization, and documentation skills.
• Comfort using implementation, project-management, ticketing, spreadsheet, and collaboration tools.
• Ability to coordinate technical and non-technical tasks across multiple stakeholders.
• Good judgment about dependencies, launch risks, and escalation timing.
• Strong follow-through on milestones, testing, documentation, and handoffs.
• A pre-employment background check is required.

Pay

Base salary: $73,500 - $82,500 per year