Implementation Consultant (Platform & Data)

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

About the role

Rippling's Implementation Consultants (internally titled "Technical Account Consultant") are the masters of reporting and data for Rippling's customers. You could expertly build and understand all data sets within reports, delve deeply into consulting on processes, work so proficiently in spreadsheets that you can build pivot tables in your sleep. You can provide insights on best practices for data management, advocate thoughtfully for your customers' data needs, or build trusted relationships with customer administrators. If this sounds like a good time, great – you'll need to do all of that each day!

Responsibilities

• Project Manage - Work with a variety of teams internally and externally to execute on each project engagement and help customers optimize their use of Rippling
• Drive adoption - Drive customer adoption of key features and consult with them on best practices to incorporate Rippling into their workflows
• Offer white-glove service - Ensure customers feel supported and engaged through attentive, personalized guidance and product enablement
• Become a product expert - You'll be a go-to resource for both customers and coworkers by your 90th day at Rippling

Requirements

• 3+ years of SaaS experience in customer success, consulting, implementation, or support
• Preferred: 2+ years of experience with building reports, working with data, and enabling customers with reporting needs
• Passion for helping customers and colleagues
• Ruthless prioritization and time management
• Master project & task manager – you never drop the ball
• Ability to explain complex scenarios in simple, clear written or verbal communications
• Strong attention to detail and ability to solve complex, interdependent problems
• Interest in actively working with product and engineering teams

Pay

The salary for US-based employees will be aligned with one of the ranges below based on location; a variety of factors are considered when determining compensation, including professional background, experience, and location.

• 65,000 - 90,000 USD per year (US Tier 2)
• 60,000 - 85,000 USD per year (US Tier 3)

This role will receive a competitive salary + benefits + equity. Please note: We are not currently able to consider or hire any candidates located in the greater San Francisco Bay Area or New York City Metropolitan Area.

Schedule

For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.