Implementation Consultant

About the role

You have a commitment to providing the best customer service possible and the ability to work as a team to ensure the successful deployment of Trapeze EAM software solutions. You are looking for an exciting opportunity to contribute to a leading software company's implementation strategy and grow our customer base.

Responsibilities

• Mastering the Trapeze EAM product suite and providing subject matter expertise to Trapeze's EAM customers
• Analyzing customers' business requirements and objectives to develop business processes to meet their needs
• Developing and delivering project artifacts such as process diagrams, gap analysis documentation, and functional and technical design documents throughout a project
• Working with the Project Manager to ensure we deliver within project scope, budget, and timeline
• Working with Product and Development to report product issues and communicate gaps from customer's perspective
• Perform testing, training, consulting, or other support for customers
• Supporting other parts of the business as needed (Sales, Customer Care, Product/Development)
• Traveling to customer sites in North America to help improve their operations with Trapeze's products and services

Required Skills & Experience

• Familiar with Enterprise Asset Management (EAM) software
• Understanding of implementation best practices
• Experience with integrating EAM systems with other enterprise solutions
• Ability to analyze data and generate actionable insights
• Knowledge of databases, SQL, and scripting languages
• Strong troubleshooting, testing, problem solving and analysis skills
• Ability to understand and write technical documentation
• The ability to use business acumen and consulting skills to develop customers
• Ability to understand and communicate technical information to non-technical audience
• Ability to prioritize, plan, manage and execute to commitments
• Strong knowledge of MS Office products including Excel, PowerPoint, Project, and Visio
• Strong Business analysis skills
• Experience working in an agile/hybrid/waterfall methodology for software implementation
• Ability to travel up to 50%

Desirable Skills

• Experience in Maintenance, Material Management, and/or the transit industry
• Experience working in a cloud environment
• Ability to influence the customer in understanding the need to impress this change upon the organization (i.e., customers to accept new processes, new software etc.)
• Project Risk Identification, mitigation, and resolution

This is a remote position. Travel is required (up to 50% within North America).