Implementation Consultant, Nurse & Staff

About the role

We are seeking individuals who are platform experts, self starters, organized, and eager to help carry out the mission of enabling our healthcare customers to maximize the value of QGenda! Individuals that have a thirst for knowledge, a natural inclination to optimize business processes, and a desire to help customers solve their business objectives with technology.

Responsibilities

• Continue to develop deep and specialized technical knowledge of the QGenda platform by owning projects of increasing complexity and receiving regular supervisory feedback
• Lead client expectations, dependencies, and deliverables throughout the onboarding process to ensure key achievements are met on-time and within scope
• Drive customer’s adoption of QGenda to ensure successful implementations
• Own low-complexity projects with little to no supervision
• Begin to act as a supervising resource on low-complexity projects, meeting with the Incubation Consultant regularly to offer mentorship and ensure adherence to best practices
• Build and maintain essential technical knowledge of QGenda, becoming a source of knowledge on new product features with the availability to train internally and externally on those features
• Work with SMEs and experienced colleagues on various technical teams (Solution Architects, Implementation Consultants, Technical Account Managers, Customer Success Managers, etc) to consult customers on best practices of a multi-product technical setup
• Provide effective feedback to colleagues and their respective supervisors regarding project work, post go live support work, and other assigned duties
• Work with Senior team members to contribute the development of concepts and techniques, establishing new or updating existing best practices and providing feedback on team processes to expedite time to value for customers in implementation
• Promote adoption and retention by capturing and communicating gaps in product or features to product liaison team
• Demonstrate expertise on technical topics by collaborating with CSM team to help prepare for business reviews
• Lead client onsite activities where appropriate related to implementation and preparation for go-live
• Actively delegate and request assistance on items when appropriate

Qualifications

• Bachelor’s degree required
• Background in Nursing field
• SaaS/Software technical configuration and implementation experience
• Ability to travel for customer meetings, conferences, and other industry events

Skills

• Communicate technical information effectively to both technical and non-technical audiences
• Proactively identify and solve problems and then build sustainable solutions to prevent recurrence
• Manage a project, work to deadlines, and prioritize between competing demands
• Identify process gaps and suggest solutions to improve future performance
• Exhibit peer leadership and positive influence on the wider team
• Exhibit detail-oriented and organized skill set
• Experience utilizing Salesforce, or similar CRM software
• Proficiency in Google GSuite Products (Documents, Sheets, Slides)

Benefits

We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:

• Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
• Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
• Paid parental leave for birth, adoption or permanent placement
• 401(k) with company match
• Options to work in a hybrid-working model or remotely from home, depending on the position
• Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more

Pay

Commensurate with experience

Schedule

Hybrid or remote working model