Implementation Consultant

About the role

You will join the Implementation Services New Business department and be responsible for the onboarding of new plans, transfer plans and internal conversions. You will lead all elements of implementation events and tasks that include scope analysis and coordination with multiple internal and external parties. You will be a proactive and strategic consultant to our partners by communicating the implementation plan, including key objectives and solutions, scheduling, tracking and reporting to all parties.

Responsibilities

• Analyze and effectively communicate broader operations aspects to help influence decisions across departments for services being implemented.
• Work closely with the assigned Relationship Manager, ongoing Account Manager and various internal business partners to ensure a smooth transition at the end of the project.
• Attend project kick-off related meetings and facilitate regularly scheduled meetings with the plan sponsor, consultants, executive sales team, TPA’s, vendors and internal subject matter experts.
• Provide consultative solutions for AIG Retirement Services best practices and ensure details are understood so that our administrative processes and systems are established correctly to include but not limited to plan design details that affect pricing, eligibility, data exchanges, contracts, and transactional processing.
• Develop, communicate, maintain and manage the detailed project plan, timeline for account implementation projects and ensure deadlines, milestones and success criteria are met or exceeded through timely coordination and communication of the details necessary to complete an account implementation project by the agreed upon effective date.
• Identify and manage timely and effective resolution of any issues that surface during the handling of all assigned duties.
• Track and report implementation activity results in a "real time" fashion via internal Implementation databases and reporting tools.
• Conduct lessons learned at the end of each implementation phase for continuous improvement purposes.
• Develop and execute plans to improve customer satisfaction and overall quality.
• Identify out of scope services and escalate as needed to ensure all services are included in pricing.
• Must be proactive in managing issues by anticipating the outcome of the process and ensuring all necessary steps have been taken.
• Model and coach others on Customer Service Excellence within Implementation.
• Develop key strategies for retention and future business wins through the interactions with Implementations Services.
• Identify gaps and facilitate training needs within the team.
• Perform final quality review for all internal systems and external client facing systems for implementation related items.
• Develop knowledge/content management strategy with accountability for maintenance of Implementation Tools and Reference Database.

Requirements

• Bachelor’s degree in related field; or any combination of education and experience, which would provide an equivalent background.
• 5+ years of related experience is required.
• Extensive project management experience with solid knowledge of the various retirement plans and subsequent provisions.
• Excellent communication skills, including verbal, written, interpersonal and presentation.
• Proficient with computer software.
• Able to analyze data, identify root cause, and provide and/or develop an appropriate solution for resolution.
• Prominent experience handling multiple priorities.
• Proactive problem-solving ability with solutions-oriented demeanor.
• Able to work independently within a team and make decisions while considering client requirements.
• Successful completion of relevant professional designation preferred (i.e. CEBS, ASPA); but not required.

Qualifications

• Must be a US Citizen.
• Must be able to pass a background check.

Skills

• Project Management
• Communication
• Computer Software Proficiency
• Data Analysis
• Problem Solving
• Customer Service Excellence
• Training Needs Identification
• Knowledge Content Management Strategy

Benefits

• Paid Time Off (up to 16 hours)
• 401(k) Retirement Plan with $1 for $1 match up to 6% with immediate vesting, plus Corebridge Financial automatically contributes an additional 3% into your 401K regardless of if you enroll or not.
• Remote candidates will be considered.
• Equal Opportunity Employer.