Implementation Consultant (AI SaaS) US

About the role

Help enterprise organisations transform quality assurance with AI. At evaluagent, we help organizations rethink how quality assurance is done. Our AI-powered platform enables customers to automate manual QA processes, uncover deeper insights and make better decisions faster. As an Implementation Consultant, you'll partner with customers from discovery through go-live, helping them translate complex QA processes into scalable AI-driven workflows. You'll combine consulting, problem solving and relationship management to ensure every customer is set up for long-term success.

Responsibilities

• Partner with customers from discovery through go-live, helping them translate complex QA processes into scalable AI-driven workflows.
• Influence how customers adopt AI, shape implementation best practices and work closely with our Product team to help drive the evolution of the platform.
• Take ownership of customer implementations from kickoff through successful go-live, guiding customers through every stage of their journey.
• Understand existing quality assurance processes, recommend best practice approaches and configure evaluagent to meet their business goals.
• Facilitate discovery workshops, lead implementation planning, deliver customer training and ensure each customer is confident using the platform before launch.
• Build strong relationships, proactively manage project risks and collaborate with Product, Customer Success, Sales and Technical Success, bringing customer insight back into the business and helping shape how we continue to evolve our platform.
• Help refine our implementation methodology and share insights that influence future product development.

Requirements

• Experience working directly with customers in an implementation, onboarding, solutions or consulting role, ideally within a SaaS or technology business.
• An exceptional communicator with excellent written and verbal communication skills and strong attention to detail.
• Think analytically and enjoy turning complex business challenges into clear, practical solutions.
• A strong understanding of AI and Large Language Models, with the ability to explain AI-powered evaluation to both technical and non-technical audiences.
• Confident facilitating workshops and building trusted relationships with senior customer stakeholders.
• Believe the best consultants help customers become self-sufficient rather than dependent.
• Enjoy working collaboratively across Customer Success, Sales, Product and Technical Success.
• Takes pride in delivering great work and is always looking for ways to improve.

Qualifications

• Authorized to work in the US without sponsorship.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Experience with AI and large language models.
• Experience with customer onboarding and implementation.

Benefits

• Fully remote within the United States.
• Flexible working hours.
• Monthly home working allowance.
• Co-working space allowance.
• Work from abroad for up to 6 weeks each year.
• Regular team meet-ups.
• 23 days PTO plus US public holidays.
• Paid birthday off.
• Company sick pay (up to 8 weeks).
• Medical insurance.
• Mental health support through Talkspace.
• 401(k) with employer contribution through Fidelity.
• Life insurance through Guardian.

Pay

Compensation: In the region of $85,000 to $105,000 USD - based on experience

Schedule

Remote role within the United States.