Implementation Consultant (AI SaaS)

About the role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Implementation Consultant (AI SaaS) based in the United States. This role sits at the intersection of customer consulting, solution design, and AI-driven SaaS implementation, helping enterprise clients transform how they manage quality assurance processes.

Responsibilities

• Lead end-to-end customer implementations from discovery and planning through configuration and go-live
• Conduct discovery sessions and workshops to understand client QA processes and define solution requirements
• Translate complex business workflows into scalable AI-driven configurations within the platform
• Deliver customer training sessions and ensure successful onboarding and product adoption
• Collaborate with Customer Success, Sales, Product, and Technical teams to ensure seamless delivery
• Identify project risks, manage timelines, and ensure successful implementation milestones are met
• Avoid project risks, manage timelines, and ensure successful implementation milestones are met
• Act as a trusted advisor to customers, guiding best practices for AI-enabled quality management
• Gather customer insights and feedback to inform product improvements and future enhancements
• Support continuous improvement of implementation methodologies and internal delivery practices
• Ensure customers are fully enabled and self-sufficient post-implementation

Requirements

• Experience in implementation, consulting, solutions engineering, onboarding, or technical customer success roles within SaaS or technology environments
• Strong understanding of AI concepts, including Large Language Models, and ability to explain them clearly to technical and non-technical audiences
• Excellent communication skills, both written and verbal, with strong attention to detail
• Proven ability to run workshops, engage stakeholders, and manage complex customer relationships
• Strong analytical mindset with ability to break down and solve complex business problems
• Experience working cross-functionally with Product, Sales, and Customer Success teams
• Ability to manage multiple implementations and prioritize effectively in a fast-paced environment
• Customer-centric mindset focused on enabling independence rather than dependency

Qualifications

Commensurate with experience.

Skills

Not specified.

Benefits

Competitive compensation range: $85,000 - $105,000 USD based on experience

Full-time remote role within the United States with flexible working hours

Monthly home office and co-working space allowances

Work-from-anywhere flexibility for up to 6 weeks per year

23 days of PTO plus US public holidays and paid birthday off

Paid volunteer day each year

Company sick pay (up to 8 weeks)

Health insurance, life insurance, and mental health support coverage

401(k) retirement plan with employer contribution

Opportunity to shape AI-powered SaaS implementations in a high-growth environment

Pay

Competitive compensation range: $85,000 - $105,000 USD based on experience

Schedule

Full-time remote role within the United States with flexible working hours