Impact Manager, Customer Success

About the role

RQI Partners is a mission-driven joint partnership between the American Heart Association and Laerdal Medical, transforming how resuscitation training is delivered so more people receive lifesaving care. We work across the healthcare landscape to ensure clinicians and lay responders are confident and competent — every patient, every time.

Responsibilities

• Order Value – Achieve the targets for new order value.
• Customer Account Management - Manage allocated accounts in a customer centric manner.
• Best Practices - Share customer best practices in RQI program adoption between customers.
• Consultative Methodology – Use a consultative approach to achieve financial goals.
• Implementation – Drive RQI Portfolio adoption through to, and including, successful implementation in order to drive the lifesaving mission.
• Relationships – Build long term meaningful relationships with designated customers, with the goal of them seeing RQIP as a trusted embedded element of the hospital system.
• Customer Health – Ensure the overall health of customers.
• RQI Portfolio – Represent with high competence the complete RQI Portfolio in designated accounts.
• Renewals & Expansions - Ensure that targets for expansions/renewals in designated accounts are met and ensure retention of learners/subscriptions.

Qualifications

• Bachelor’s Degree in Business, Life Sciences, or related field. Combination of education/experience will also be considered for qualified applicants without degree who meet the other requirements.
• Minimum of 5 years involving one or combination of the following positions: field-based sales, account management, and/or relationship management with consistent achievement of business goals.
• Experience delivering education/training within a clinical environment a plus
• Travel as needed to effectively manage customer accounts and meet with customers, with the possibility for overnight travel when necessary. Expectation is 3-4 high quality in person meetings per week with travel percentage varying based on territory or region.
• Ability to lift and carry 70 pounds on a regular basis.
• Valid Driver’s License.

Skills

• Strong communication and interpersonal skills.
• Ability to build and maintain strong relationships with customers and stakeholders.
• Proven ability to manage multiple projects and priorities simultaneously.
• Excellent problem-solving and decision-making skills.
• Ability to present complex information in a clear and concise manner.

Benefits

• Generous PTO & Holidays
• Remote Work Environment (some positions require travel)
• Comprehensive Medical, Dental and Vision
• HSA & FSA Account Options, with employer HSA contribution
• 401k with Employer Match & Profit Sharing
• Employee Assistance Program
• Tuition Reimbursement
• Professional Development Opportunities
• Student Loan Repayment Assistance
• Eligibility for Annual Bonus
• Wellness Reimbursement Program
• Pet Insurance

Pay

The estimated annual base salary for this position is $100,000-$105,000. Please note that this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include the qualifications of the individual applicant for the position, level of education attained, and/or professional certifications, years of relevant experience, special skills, etc.

Schedule

Full-time